This automation scenario allows you to connect Help Scout and Google Sheets
It can be build using Zapier, a no-code workflow automation tool. Zapier allows you to create automated scripts using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.
Categories
Help Scout and Google Sheets can also be integrated using automation tools other than zapier:
When this trigger fires in Help Scout
Triggers when conversation tags are updated.
Then this action happens in Google Sheets
Create a new row in a specific spreadsheet.
This guide contains information on how to set up an automatic workflow that allows to Create Google Sheets rows for updated Help Scout tags.
Part I
First, we need to connect Help Scout and Google Sheets to Zapier.
Create Zapier account.
Create Zapier account if you don't have one.
Connect Help Scout to Zapier.
Give Zapier access to your Help Scout account, using Help Scout credentials.
Connect Google Sheets to Zapier.
Give Zapier access to your Google Sheets account, using Google Sheets credentials.
Part II
Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.
Set up a Trigger action for Help Scout
Choose the following trigger: Tags Updated (Triggers when conversation tags are updated.).
Then set up an Action for Google Sheets
Choose this action: Create Spreadsheet Row (Create a new row in a specific spreadsheet.).
Part III
Finally, we need to test this automation and publish it.
Customize data flow
Configure the data that is exchanged between Help Scout and Google Sheets.
Test the workflow and turn it on for production use
Test your scenario and publish to production. Now you have an automatic workflow, that will Create Google Sheets rows for updated Help Scout tags!
Triggers when a new row is added to the bottom of a spreadsheet.
Triggered when a new row is added or modified in a spreadsheet.
Triggers when a new row is added.
Triggers when a new row is added to the bottom of a Google Team Drive spreadsheet.
Triggered when a new row is added or modified in a spreadsheet - works best with Team Drives.
Triggers when a new spreadsheet is created.
Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.
Creates a customer if it does not already exist.
Adds a note to existing conversation.
Replies to a conversation. Please note that this will send actual email to the customer unless `draft` flag is used.
Finds customer by email.
Get a user's support metrics for the current week.
Help Scout is a customer support platform ideal for businesses of all sizes. With a clutter-free interface, integrations, API, and a free iPhone app, Help Scout allows you to focus on delivering top-notch customer service with ease.
Online spreadsheets for personal use and collaboration, part of Google Drive
Google Sheets is a powerful and flexible web and mobile spreadsheet application that lets you collaborate and share your data with others. Create and edit spreadsheets on-the-go, all in real-time.
Zapier simplifies busy people's lives by automating web app data transfers, reducing tedious tasks, and allowing teams to collaborate effortlessly. With over 5,000 popular apps connected, it's never been easier to streamline your workflow.