An automated workflow using zapier
Connects Freshdesk + Gmail
Send Gmail email for new Freshdesk tickets
About this workflow template
This automation scenario allows you to connect Freshdesk and Gmail
It can be build using Zapier, a no-code workflow automation tool. Zapier allows you to create automated scripts using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.
Categories
Freshdesk and Gmail can also be integrated using automation tools other than zapier:
Diagram
How it works?
When this trigger fires in Freshdesk
New Ticket in Freshdesk
Triggers when there is a new ticket is created in Freshdesk.
Then this action happens in Gmail
Send Email in Gmail
Create and send a new email message.
How to set up this workflow
This guide contains information on how to set up an automatic workflow that allows to Send Gmail email for new Freshdesk tickets.
Part I
Configure Applications
First, we need to connect Freshdesk and Gmail to Zapier.
Create Zapier account.
Create Zapier account if you don't have one.
Connect Freshdesk to Zapier.
Give Zapier access to your Freshdesk account, using Freshdesk credentials.
Connect Gmail to Zapier.
Give Zapier access to your Gmail account, using Gmail credentials.
Part II
Build an integration workflow
Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.
Set up a Trigger action for Freshdesk
Choose the following trigger: New Ticket (Triggers when there is a new ticket is created in Freshdesk.).
Then set up an Action for Gmail
Choose this action: Send Email (Create and send a new email message.).
Part III
Test and Publish
Finally, we need to test this automation and publish it.
Customize data flow
Configure the data that is exchanged between Freshdesk and Gmail.
Test the workflow and turn it on for production use
Test your scenario and publish to production. Now you have an automatic workflow, that will Send Gmail email for new Freshdesk tickets!
Related Automation Templates
Supported triggers and actions
New email
Triggers when a new e-mail appears in the specified mailbox.
triggerbyzapierautomateioNew email matching search
Triggers when you receive a new email that matches a search string you provide.
triggerbyzapierNew labeled email
Triggers when you label an email.
triggerbyzapierNew attachment
Triggers when you receive a new attachment (triggers once per attachment).
triggerbyzapierWatch emails
Triggers when a new email is received to be processed according to specified criteria.
triggerbyintegromatNew starred email
Triggers when you receive a new email and star it within two days.
triggerbyzapierautomateio
Create ticket
Create a ticket in Freshdesk for your domain.
actionbyzapierintegratelypabbly-connectCreate a ticket
Creates a new ticket.
actionbyintegromatpipedreamCreate a contact
Creates a new contact.
actionbyintegromatpipedreamCreate a company
Creates a new company.
actionbyintegromatpipedreamGet ticket details
Get ticket details
actionbypipedreamList all tickets
List all tickets
actionbypipedream
Apps you need
Freshdesk is an award-winning, cloud-based helpdesk software that streamlines customer service across multiple channels, including email, phone, chat, web, and social media. Manage SLAs and automate workflows to enhance support team productivity.
Zapier simplifies busy people's lives by automating web app data transfers, reducing tedious tasks, and allowing teams to collaborate effortlessly. With over 5,000 popular apps connected, it's never been easier to streamline your workflow.
