Freshdesk
Google Sheets
zapier

An automated workflow using zapier

Connects Freshdesk + Google Sheets

Add rows to Google Sheets from new Freshdesk tickets

About this workflow template

This automation scenario allows you to connect Freshdesk and Google Sheets

It can be build using Zapier, a no-code workflow automation tool. Zapier allows you to create automated bots using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.

Freshdesk and Google Sheets can also be integrated using automation tools other than zapier:

Diagram

Add rows to Google Sheets from new Freshdesk tickets
Workflow diagram: Freshdesk + Google Sheets integration

How it works?

When this trigger fires in Freshdesk

Freshdesk

New Ticket in Freshdesk

Triggers when there is a new ticket is created in Freshdesk.

Then this action happens in Google Sheets

Google Sheets

Create Spreadsheet Row in Google Sheets

Create a new row in a specific spreadsheet.

How to set up this workflow

This guide contains information on how to set up an automatic workflow that allows to Add rows to Google Sheets from new Freshdesk tickets.

Part I

Configure Applications

First, we need to connect Freshdesk and Google Sheets to Zapier.

  • Create Zapier account.

    Create Zapier account.

    Create Zapier account if you don't have one.

  • Connect Freshdesk to Zapier.

    Connect Freshdesk to Zapier.

    Give Zapier access to your Freshdesk account, using Freshdesk credentials.

  • Connect Google Sheets to Zapier.

    Connect Google Sheets to Zapier.

    Give Zapier access to your Google Sheets account, using Google Sheets credentials.

Part II

Build an integration workflow

Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.

  • Set up a Trigger action for Freshdesk

    Set up a Trigger action for Freshdesk

    Choose the following trigger: New Ticket (Triggers when there is a new ticket is created in Freshdesk.).

  • Then set up an Action for Google Sheets

    Then set up an Action for Google Sheets

    Choose this action: Create Spreadsheet Row (Create a new row in a specific spreadsheet.).

Part III

Test and Publish

Finally, we need to test this automation and publish it.

  • Customize data flow

    Customize data flow

    Configure the data that is exchanged between Freshdesk and Google Sheets.

  • Test the workflow and turn it on for production use

    Test the workflow and turn it on for production use

    Test your scenario and publish to production. Now you have an automatic workflow, that will Add rows to Google Sheets from new Freshdesk tickets!

Supported triggers and actions

  • Google Sheets

    New spreadsheet row

    Triggered when a new row is added to the bottom of a spreadsheet.

    zapier
    triggerbyzapier
  • Google Sheets

    New or updated spreadsheet row

    Triggered when a new row is added or modified in a spreadsheet.

    zapierpabbly-connect
    triggerbyzapierpabbly-connect
  • Google Sheets

    Watch new rows

    Triggers when a new row is added.

    integromat
    triggerbyintegromat
  • Google Sheets

    New spreadsheet row (team drive)

    Triggered when a new row is added to the bottom of a spreadsheet - works best with Team Drives.

    zapier
    triggerbyzapier
  • Google Sheets

    New or updated spreadsheet row (team drive)

    Triggered when a new row is added or modified in a spreadsheet - works best with Team Drives.

    zapier
    triggerbyzapier
  • Google Sheets

    New spreadsheet

    Triggered when you create a new spreadsheet.

    zapierautomateio
    triggerbyzapierautomateio
  • Freshdesk

    Create ticket

    Create a ticket in Freshdesk for your domain.

    zapierintegratelypabbly-connect
    actionbyzapierintegratelypabbly-connect
  • Freshdesk

    Create a ticket

    Creates a new ticket.

    integromatpipedream
    actionbyintegromatpipedream
  • Freshdesk

    Create a contact

    Creates a new contact.

    integromatpipedream
    actionbyintegromatpipedream
  • Freshdesk

    Create a company

    Creates a new company.

    integromatpipedream
    actionbyintegromatpipedream
  • Freshdesk

    Get ticket details

    Get ticket details

    pipedream
    actionbypipedream
  • Freshdesk

    List all tickets

    List all tickets

    pipedream
    actionbypipedream

Apps you need

Freshdesk

Freshdesk

Customer Support

A customer support software for omnichannel solutions

Freshdesk is an award-winning, cloud-based helpdesk software that streamlines customer service across multiple channels, including email, phone, chat, web, and social media. Manage SLAs and automate workflows to enhance support team productivity.

Google Sheets

Google Sheets

Spreadsheets

Online spreadsheets for personal use and collaboration, part of Google Drive

Google Sheets is a powerful and flexible web and mobile spreadsheet application that lets you collaborate and share your data with others. Create and edit spreadsheets on-the-go, all in real-time.

Zapier

Zapier

Automation Platforms

No-code automation service

Zapier simplifies busy people's lives by automating web app data transfers, reducing tedious tasks, and allowing teams to collaborate effortlessly. With over 5,000 popular apps connected, it's never been easier to streamline your workflow.