Add rows to Google Sheets from new Freshdesk tickets

First, we need to connect Freshdesk and Google Sheets to Zapier.

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  Create Zapier account.

  Create Zapier account if you don't have one.

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  Connect Freshdesk to Zapier.

  Give Zapier access to your Freshdesk account, using Freshdesk credentials.

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  Connect Google Sheets to Zapier.

  Give Zapier access to your Google Sheets account, using Google Sheets credentials.

Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.

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  Set up a Trigger action for Freshdesk

  Choose the following trigger: New Ticket (Triggers when there is a new ticket is created in Freshdesk.).

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  Then set up an Action for Google Sheets

  Choose this action: Create Spreadsheet Row (Create a new row in a specific spreadsheet.).

Finally, we need to test this automation and publish it.

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  Customize data flow

  Configure the data that is exchanged between Freshdesk and Google Sheets.

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  Test the workflow and turn it on for production use

  Test your scenario and publish to production. Now you have an automatic workflow, that will Add rows to Google Sheets from new Freshdesk tickets!