An automated workflow using zapier
Connects Zendesk + MessageBird
Send SMS from MessageBird for new Zendesk tickets
About this workflow template
This automation scenario allows you to connect Zendesk and MessageBird
It can be build using Zapier, a no-code workflow automation tool. Zapier allows you to create automated bots using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.
Categories
Zendesk and MessageBird can also be integrated using automation tools other than zapier:
Diagram
How it works?
When this trigger fires in Zendesk
New Ticket in Zendesk
Triggers when a new ticket is added to a view.
Then these actions happen in Zendesk and Zendesk
Send SMS in MessageBird
Send an SMS message to any country.
New Ticket in View in Zendesk
Triggers when a new ticket is added to a view.
How to set up this workflow
This guide contains information on how to set up an automatic workflow that allows to Send SMS from MessageBird for new Zendesk tickets.
Part I
Configure Applications
First, we need to connect Zendesk and MessageBird to Zapier.
Create Zapier account.
Create Zapier account if you don't have one.
Connect Zendesk to Zapier.
Give Zapier access to your Zendesk account, using Zendesk credentials.
Connect MessageBird to Zapier.
Give Zapier access to your MessageBird account, using MessageBird credentials.
Part II
Build an integration workflow
Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.
Set up a Trigger action for Zendesk
Choose the following trigger: New Ticket (Triggers when a new ticket is added to a view.).
Then set up an Action for MessageBird
Choose this action: Send SMS (Send an SMS message to any country.).
Then set up another Action for Zendesk
Choose this action: New Ticket in View (Triggers when a new ticket is added to a view.).
Part III
Test and Publish
Finally, we need to test this automation and publish it.
Customize data flow
Configure the data that is exchanged between Zendesk and MessageBird.
Test the workflow and turn it on for production use
Test your scenario and publish to production. Now you have an automatic workflow, that will Send SMS from MessageBird for new Zendesk tickets!
Related Automation Templates
Supported triggers and actions
New ticket
Triggers when a new ticket is added to a view.
triggerbyzapierautomateiopabbly-connectalbatoNew ticket in view
Triggers when a new ticket is added to a view.
triggerbyzapierNew user
Triggers when a new user is created.
triggerbyzapieralbatoNew ticket (instant)
New ticket (instant)
triggerbypipedreamTicket closed (instant)
Ticket closed (instant)
triggerbypipedreamTicket pending (instant)
Ticket pending (instant)
triggerbypipedream
Send sms
Send an SMS message to any country.
actionbyzapierintegratelypabbly-connectalbatoCreate contact
Creates a new contact.
actionbyzapierintegratelypabbly-connectSend voice message
Send a voice message to any country in the world.
actionbyzapierintegratelypabbly-connectSend an sms message
Sends an SMS message via MessageBird.
actionbyintegromatDelete an sms message
Deletes an SMS message.
actionbyintegromatAdd a contact to a group
Adds a contact to a group.
actionbyintegromat
Apps you need
MessageBird
An Omnichannel Communication Platform for Seamless Global Business Connectivity
MessageBird is a cutting-edge cloud communication platform connecting enterprises to global customers through reliable SMS, voice, and chat APIs. Build seamless customer interactions with no setup or monthly fees.
Zapier simplifies busy people's lives by automating web app data transfers, reducing tedious tasks, and allowing teams to collaborate effortlessly. With over 5,000 popular apps connected, it's never been easier to streamline your workflow.
