Send Slack channel notifications and an email when Freshdesk ticket statuses are updated

First, we need to connect Freshdesk, Slack and Email to Zapier.

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  Create Zapier account.

  Create Zapier account if you don't have one.

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  Connect Freshdesk to Zapier.

  Give Zapier access to your Freshdesk account, using Freshdesk credentials.

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  Connect Slack to Zapier.

  Give Zapier access to your Slack account, using Slack credentials.

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  Connect Email to Zapier.

  Give Zapier access to your Email account, using Email credentials.

Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.

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  Set up a Trigger action for Freshdesk

  Choose the following trigger: Update Ticket (Triggers when a Ticket is updated.).

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  Then set up an Action for Slack

  Choose this action: Send Channel Message (Post a new message to a specific #channel you choose. Can also schedule a message for later.).

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  Then set up another Action for Email

  Choose this action: Send Outbound Email (Send an email from your own custom **zapiermail.com** address. Up to 10 emails sent per hour.).

Finally, we need to test this automation and publish it.

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  Customize data flow

  Configure the data that is exchanged between Freshdesk, Slack and Email.

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  Test the workflow and turn it on for production use

  Test your scenario and publish to production. Now you have an automatic workflow, that will Send Slack channel notifications and an email when Freshdesk ticket statuses are updated!