Send Trustpilot review invitations to contacts from Zendesk tickets

First, we need to connect Zendesk and Trustpilot to Zapier.

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  Create Zapier account.

  Create Zapier account if you don't have one.

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  Connect Zendesk to Zapier.

  Give Zapier access to your Zendesk account, using Zendesk credentials.

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  Connect Trustpilot to Zapier.

  Give Zapier access to your Trustpilot account, using Trustpilot credentials.

Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.

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  Set up a Trigger action for Zendesk

  Choose the following trigger: New Ticket (Triggers when a new ticket is added to a view.).

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  Then set up an Action for Trustpilot

  Choose this action: Create Invitation (Create a new invitation to review your company on Trustpilot.).

• Then set up another Action for Zendesk

  Choose this action: New Ticket in View (Triggers when a new ticket is added to a view.).

Finally, we need to test this automation and publish it.

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  Customize data flow

  Configure the data that is exchanged between Zendesk and Trustpilot.

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  Test the workflow and turn it on for production use

  Test your scenario and publish to production. Now you have an automatic workflow, that will Send Trustpilot review invitations to contacts from Zendesk tickets!