An automated workflow using zapier
Connects Freshdesk + Clickatell
Send SMS messages from Clickatell for new Freshdesk tickets
About this workflow template
This automation scenario allows you to connect Freshdesk and Clickatell
It can be build using Zapier, a no-code workflow automation tool. Zapier allows you to create automated bots using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.
Categories
Freshdesk and Clickatell can also be integrated using automation tools other than zapier:
Diagram
How it works?
When this trigger fires in Freshdesk
New Ticket in Freshdesk
Triggers when there is a new ticket is created in Freshdesk.
Then this action happens in Clickatell
New SMS in Clickatell
Send a new SMS.
How to set up this workflow
This guide contains information on how to set up an automatic workflow that allows to Send SMS messages from Clickatell for new Freshdesk tickets.
Part I
Configure Applications
First, we need to connect Freshdesk and Clickatell to Zapier.
Create Zapier account.
Create Zapier account if you don't have one.
Connect Freshdesk to Zapier.
Give Zapier access to your Freshdesk account, using Freshdesk credentials.
Connect Clickatell to Zapier.
Give Zapier access to your Clickatell account, using Clickatell credentials.
Part II
Build an integration workflow
Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.
Set up a Trigger action for Freshdesk
Choose the following trigger: New Ticket (Triggers when there is a new ticket is created in Freshdesk.).
Then set up an Action for Clickatell
Choose this action: New SMS (Send a new SMS.).
Part III
Test and Publish
Finally, we need to test this automation and publish it.
Customize data flow
Configure the data that is exchanged between Freshdesk and Clickatell.
Test the workflow and turn it on for production use
Test your scenario and publish to production. Now you have an automatic workflow, that will Send SMS messages from Clickatell for new Freshdesk tickets!
Related Automation Templates
Supported triggers and actions
New ticket
Triggers when there is a new ticket is created in Freshdesk.
triggerbyzapierautomateiopabbly-connectpipedreamNew contact
Triggers when a new customer is created.
triggerbyzapierautomateiopipedreamUpdate ticket
Triggers when a Ticket is updated.
triggerbyzapierautomateiopabbly-connectintegratelyNew ticket note
Triggers when a Note is added to a Ticket.
triggerbyzapierWatch tickets
Triggers when a new ticket is created or updated.
triggerbyintegromatUpdate contact
Triggers when a user is updated.
triggerbyzapierpabbly-connectintegrately
Create an sms
Sends a new SMS.
actionbyintegromatMake an api call
Performs an arbitrary authorized API call
actionbyintegromatSend sms
Send sms
actionbyintegratelyNew sms
Trigger executed whenever a new Sms is received in your Clickatell Account Mobile Virtual Number.
triggerbyzapierNew authentication
Support trigger for testing account authentication
triggerbyzapierWatch new sms
Triggers when a new SMS is received in your Clickatell Account Mobile Virtual Number.
triggerbyintegromat
Apps you need
Freshdesk is an award-winning, cloud-based helpdesk software that streamlines customer service across multiple channels, including email, phone, chat, web, and social media. Manage SLAs and automate workflows to enhance support team productivity.
Zapier simplifies busy people's lives by automating web app data transfers, reducing tedious tasks, and allowing teams to collaborate effortlessly. With over 5,000 popular apps connected, it's never been easier to streamline your workflow.
