Groove

Customer Support

Groove Pricing, Features, Integrations and Alternatives

Groove Overview

What is Groove?

Groove is a tool in the Customer Support, Customer Service, Help Desk and Issue Tracking categories.

Groove Alternatives

What are Groove alternatives?

Freshdesk, LiveAgent, Kayako and Teamwork Desk are the most popular alternatives to Groove. Customer Support is the most popular app category among Groove alternatives.

We have compiled a list of 61 Groove competitors so that you can choose the right tool.

Freshdesk

LiveAgent

Kayako

Teamwork Desk

Help Scout

Gorgias

UserEcho

HappyFox

Kustomer

UserVoice

Front

Zoho Desk

View all Groove alternatives

Groove integrations

Which tools can be integrated with Groove?

Agile CRM, Autopilot Journeys, Fomo, Stripe, Revamp CRM, and Slack are the most popular tools that Groove integrates with.

Most often, Groove is integrated with tools from CRM, Project Management, and Task Management categories.

Zapier, Integromat, Pabbly-connect, Integrately and Pipedream are the most popular workflow automation services with built-in connectors between Groove and other tools.

Explore a list of popular 37 tools that integrate with Groove.

View all Groove integrations

Groove Triggers and Actions

Ticket started
Triggers when a new ticket is created.
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Ticket tagged
Triggers when a ticket is tagged.
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Ticket closed
Triggers when a ticket is closed.
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Customer added
Triggers when a customer is created.
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Ticket opened
Triggers when a ticket is opened.
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Ticket assigned
Triggers when a ticket is assigned.
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Create new ticket
Starts a new ticket for your customer.
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Add note
Adds a private note to an existing ticket.
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Change assigned agent
Assigns an agent to a ticket.
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Change ticket state
Changes the state of a ticket, e.g. from "opened" to "closed".
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Close ticket
Changes the state of a ticket to "closed".
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Reopen ticket
Changes the state of a ticket to "opened".
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Go to integrations page to view all Groove Triggers and Actions

Popular Automation Scenarios using Groove

Create feedback in ProdPad from newly-tagged Groove tickets using Zapier

Create feedback in ProdPad from newly-tagged Groove tickets using Zapier

All Groove integrations and automations

Frequently Asked Questions

What are Groove's top competitors?: Freshdesk, LiveAgent, and Kayako are the most popular alternatives to Groove.
What apps integrate with Groove: Agile CRM, Autopilot Journeys, Fomo, Stripe, Revamp CRM, and Slack are the most popular tools that Groove integrates with.

This page was last updated onNovember 01, 2025