Help Scout
Web-based help desk designed for exceptional customer experience
Help Scout Pricing, Features, Integrations and Alternatives
Help Scout Overview
What is Help Scout?
Help Scout is a customer support platform ideal for businesses of all sizes. With a clutter-free interface, integrations, API, and a free iPhone app, Help Scout allows you to focus on delivering top-notch customer service with ease.
Help Scout is a tool in the Customer Support, CRM, Customer Service and Help Desk categories.
Help Scout Alternatives
What are Help Scout alternatives?
Freshdesk, HappyFox, Gorgias and LiveAgent are the most popular alternatives to Help Scout. Customer Support is the most popular app category among Help Scout alternatives.
We have compiled a list of 55 Help Scout competitors so that you can choose the right tool.
Help Scout integrations
Which tools can be integrated with Help Scout?
Google Forms, Google Sheets, Basecamp 3, Cognito Forms, ClickUp, and SurveyMonkey are the most popular tools that Help Scout integrates with.
Most often, Help Scout is integrated with tools from Form Builders, Project Management, and Team Chat categories.
Zapier, Integromat, Automateio, Integrately, N8n, Pipedream, Pabbly-connect and Albato are the most popular workflow automation services with built-in connectors between Help Scout and other tools.
Explore a list of popular 92 tools that integrate with Help Scout.
Help Scout Triggers and Actions
Conversation created
Triggers when a new conversation is created.
triggerbyzapieralbatoConversation assigned
Triggers when a conversation is assigned to agent.
triggerbyzapieralbatopabbly-connectTags updated
Triggers when conversation tags are updated.
triggerbyzapieralbatoWatch conversations
Triggers when one or more of the following events occur (Conversation Agent Reply Created, Conversation Assigned, Conversation Created, Conversation Customer Reply Created, Conversation Deleted, Conversation Merged, Conversation Moved, Conversation Note Created, Status Changed in Conversation, Tags Created, Edited, Removed, or Merged in Conversation).
triggerbyintegromatNew customer
Triggers when a new customer is added.
triggerbyzapierautomateiopabbly-connectWatch customers
Triggers when a customer is created.
triggerbyintegromat
Create conversation
Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.
actionbyzapieralbatointegratelyCreate customer
Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).
actionbyzapieralbatointegratelypabbly-connectAdd note
Adds a note to existing conversation.
actionbyzapierautomateiointegratelypabbly-connectGet week report
Get a user's support metrics for the current week.
actionbyzapierintegratelySend reply
Replies to a conversation. Please note that this will send actual email to the customer unless `draft` flag is used.
actionbyzapierintegratelypabbly-connectFind customer
Finds customer by email.
actionbyzapierpabbly-connect
Popular Automation Scenarios using Help Scout
Frequently Asked Questions
What are Help Scout's top competitors?
- Freshdesk, HappyFox, and Gorgias are the most popular alternatives to Help Scout.
What apps integrate with Help Scout
- Google Forms, Google Sheets, Basecamp 3, Cognito Forms, ClickUp, and SurveyMonkey are the most popular tools that Help Scout integrates with.