Help Scout

Help Scout

Web-based help desk designed for exceptional customer experience

Help Scout Pricing, Features, Integrations and Alternatives

Help Scout Overview

What is Help Scout?

Help Scout is a customer support platform ideal for businesses of all sizes. With a clutter-free interface, integrations, API, and a free iPhone app, Help Scout allows you to focus on delivering top-notch customer service with ease.

Help Scout is a tool in the Customer Support, CRM, Customer Service and Help Desk categories.

Help Scout Alternatives

What are Help Scout alternatives?

Freshdesk, HappyFox, Gorgias and LiveAgent are the most popular alternatives to Help Scout. Customer Support is the most popular app category among Help Scout alternatives.

We have compiled a list of 55 Help Scout competitors so that you can choose the right tool.

Help Scout integrations

Which tools can be integrated with Help Scout?

Google Forms, Google Sheets, Basecamp 3, Cognito Forms, ClickUp, and SurveyMonkey are the most popular tools that Help Scout integrates with.

Most often, Help Scout is integrated with tools from Form Builders, Project Management, and Advertising categories.

Zapier, Integromat, Automateio, Integrately, N8n, Pipedream, Pabbly-connect and Albato are the most popular workflow automation services with built-in connectors between Help Scout and other tools.

Explore a list of popular 92 tools that integrate with Help Scout.

Help Scout Triggers and Actions

  • Help Scout

    Conversation created

    Triggers when a new conversation is created.

  • Help Scout

    Conversation assigned

    Triggers when a conversation is assigned to agent.

  • Help Scout

    Tags updated

    Triggers when conversation tags are updated.

  • Help Scout

    Watch conversations

    Triggers when one or more of the following events occur (Conversation Agent Reply Created, Conversation Assigned, Conversation Created, Conversation Customer Reply Created, Conversation Deleted, Conversation Merged, Conversation Moved, Conversation Note Created, Status Changed in Conversation, Tags Created, Edited, Removed, or Merged in Conversation).

  • Help Scout

    New customer

    Triggers when a new customer is added.

  • Help Scout

    Watch customers

    Triggers when a customer is created.

  • Help Scout

    Create conversation

    Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

  • Help Scout

    Create customer

    Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).

  • Help Scout

    Add note

    Adds a note to existing conversation.

  • Help Scout

    Get week report

    Get a user's support metrics for the current week.

  • Help Scout

    Send reply

    Replies to a conversation. Please note that this will send actual email to the customer unless `draft` flag is used.

  • Help Scout

    Find customer

    Finds customer by email.


Frequently Asked Questions

What are Help Scout's top competitors?

Freshdesk, HappyFox, and Gorgias are the most popular alternatives to Help Scout.

What apps integrate with Help Scout

Google Forms, Google Sheets, Basecamp 3, Cognito Forms, ClickUp, and SurveyMonkey are the most popular tools that Help Scout integrates with.

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