Zendesk
Wrike
zapier

An automated workflow using zapier

Connects Zendesk + Wrike

Create new Wrike tasks from Zendesk tickets

About this workflow template

This automation scenario allows you to connect Zendesk and Wrike

It can be build using Zapier, a no-code workflow automation tool. Zapier allows you to create automated scripts using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.

Zendesk and Wrike can also be integrated using automation tools other than zapier:

Diagram

Create new Wrike tasks from Zendesk tickets
Workflow diagram: Zendesk + Wrike integration

How it works?

When this trigger fires in Zendesk

Zendesk

New Ticket in Zendesk

Triggers when a new ticket is added to a view.

Then this action happens in Wrike

Wrike

Create Task in Wrike

Create a new task.

How to set up this workflow

This guide contains information on how to set up an automatic workflow that allows to Create new Wrike tasks from Zendesk tickets.

Part I

Configure Applications

First, we need to connect Zendesk and Wrike to Zapier.

  • Create Zapier account.

    Create Zapier account.

    Create Zapier account if you don't have one.

  • Connect Zendesk to Zapier.

    Connect Zendesk to Zapier.

    Give Zapier access to your Zendesk account, using Zendesk credentials.

  • Connect Wrike to Zapier.

    Connect Wrike to Zapier.

    Give Zapier access to your Wrike account, using Wrike credentials.

Part II

Build an integration workflow

Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.

  • Set up a Trigger action for Zendesk

    Set up a Trigger action for Zendesk

    Choose the following trigger: New Ticket (Triggers when a new ticket is added to a view.).

  • Then set up an Action for Wrike

    Then set up an Action for Wrike

    Choose this action: Create Task (Create a new task.).

Part III

Test and Publish

Finally, we need to test this automation and publish it.

  • Customize data flow

    Customize data flow

    Configure the data that is exchanged between Zendesk and Wrike.

  • Test the workflow and turn it on for production use

    Test the workflow and turn it on for production use

    Test your scenario and publish to production. Now you have an automatic workflow, that will Create new Wrike tasks from Zendesk tickets!

Supported triggers and actions

  • Zendesk

    New ticket

    Triggers when a new ticket is added to a view.

    zapierautomateiopabbly-connectalbato
    triggerbyzapierautomateiopabbly-connectalbato
  • Zendesk

    New ticket in view

    Triggers when a new ticket is added to a view.

    zapier
    triggerbyzapier
  • Zendesk

    New user

    Triggers when a new user is created.

    zapieralbato
    triggerbyzapieralbato
  • Zendesk

    New ticket (instant)

    New ticket (instant)

    pipedream
    triggerbypipedream
  • Zendesk

    Ticket closed (instant)

    Ticket closed (instant)

    pipedream
    triggerbypipedream
  • Zendesk

    Ticket pending (instant)

    Ticket pending (instant)

    pipedream
    triggerbypipedream
  • Wrike

    Create task

    Create a new task.

    zapierpabbly-connectintegratelyalbato
    actionbyzapierpabbly-connectintegratelyalbato
  • Wrike

    Create folder

    Create a new folder.

    zapierintegratelypabbly-connectalbato
    actionbyzapierintegratelypabbly-connectalbato
  • Wrike

    Create comment

    Create a new comment.

    zapierpabbly-connect
    actionbyzapierpabbly-connect
  • Wrike

    Create time entry

    Create a new time entry.

    zapierpabbly-connectalbato
    actionbyzapierpabbly-connectalbato
  • Wrike

    Create a task

    Creates new task.

    integromatintegrately
    actionbyintegromatintegrately
  • Wrike

    Create a folder

    Creates new folder.

    integromat
    actionbyintegromat

Apps you need

Zapier

Zapier

Automation Platforms

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