This automation scenario allows you to connect Freshdesk and Mailjet
It can be build using Zapier, a no-code workflow automation tool. Zapier allows you to create automated bots using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.
Categories
Freshdesk and Mailjet can also be integrated using automation tools other than zapier:
When this trigger fires in Freshdesk
Triggers when a user is updated.
Then this action happens in Mailjet
Update in real time the Contact Properties of a Contact in your Mailjet account. Useful with [Mailjet Email Automation](https://www.mailjet.com/email-automation).
This guide contains information on how to set up an automatic workflow that allows to Update Mailjet contacts when Freshdesk contacts are updated.
Part I
First, we need to connect Freshdesk and Mailjet to Zapier.
Create Zapier account.
Create Zapier account if you don't have one.
Connect Freshdesk to Zapier.
Give Zapier access to your Freshdesk account, using Freshdesk credentials.
Connect Mailjet to Zapier.
Give Zapier access to your Mailjet account, using Mailjet credentials.
Part II
Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.
Set up a Trigger action for Freshdesk
Choose the following trigger: Update Contact (Triggers when a user is updated.).
Then set up an Action for Mailjet
Choose this action: Update Contact Properties (Update in real time the Contact Properties of a Contact in your Mailjet account. Useful with [Mailjet Email Automation](https://www.mailjet.com/email-automation).).
Part III
Finally, we need to test this automation and publish it.
Customize data flow
Configure the data that is exchanged between Freshdesk and Mailjet.
Test the workflow and turn it on for production use
Test your scenario and publish to production. Now you have an automatic workflow, that will Update Mailjet contacts when Freshdesk contacts are updated!
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a new customer is created.
Triggers when a Ticket is updated.
Triggers when a Note is added to a Ticket.
Triggers when a new ticket is created or updated.
Triggers when a user is updated.
Adds a new Contact to your MailJet account and subscribes it to a specific Contact List.
Send an email through your Mailjet account using saved Mailjet email template. It can be customized with Contact Properties and Variables.
Retrieves a list of all contacts.
Create contact
Send message
Update contact
Freshdesk is an award-winning, cloud-based helpdesk software that streamlines customer service across multiple channels, including email, phone, chat, web, and social media. Manage SLAs and automate workflows to enhance support team productivity.
Zapier simplifies busy people's lives by automating web app data transfers, reducing tedious tasks, and allowing teams to collaborate effortlessly. With over 5,000 popular apps connected, it's never been easier to streamline your workflow.