Freshdesk
Mailjet
zapier

An automated workflow using zapier

Connects Freshdesk + Mailjet

Update Mailjet contacts when Freshdesk contacts are updated

About this workflow template

This automation scenario allows you to connect Freshdesk and Mailjet

It can be build using Zapier, a no-code workflow automation tool. Zapier allows you to create automated bots using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.

Freshdesk and Mailjet can also be integrated using automation tools other than zapier:

Diagram

Update Mailjet contacts when Freshdesk contacts are updated
Workflow diagram: Freshdesk + Mailjet integration

How it works?

When this trigger fires in Freshdesk

Freshdesk

Update Contact in Freshdesk

Triggers when a user is updated.

Then this action happens in Mailjet

Mailjet

Update Contact Properties in Mailjet

Update in real time the Contact Properties of a Contact in your Mailjet account. Useful with [Mailjet Email Automation](https://www.mailjet.com/email-automation).

How to set up this workflow

This guide contains information on how to set up an automatic workflow that allows to Update Mailjet contacts when Freshdesk contacts are updated.

Part I

Configure Applications

First, we need to connect Freshdesk and Mailjet to Zapier.

  • Create Zapier account.

    Create Zapier account.

    Create Zapier account if you don't have one.

  • Connect Freshdesk to Zapier.

    Connect Freshdesk to Zapier.

    Give Zapier access to your Freshdesk account, using Freshdesk credentials.

  • Connect Mailjet to Zapier.

    Connect Mailjet to Zapier.

    Give Zapier access to your Mailjet account, using Mailjet credentials.

Part II

Build an integration workflow

Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.

  • Set up a Trigger action for Freshdesk

    Set up a Trigger action for Freshdesk

    Choose the following trigger: Update Contact (Triggers when a user is updated.).

  • Then set up an Action for Mailjet

    Then set up an Action for Mailjet

    Choose this action: Update Contact Properties (Update in real time the Contact Properties of a Contact in your Mailjet account. Useful with [Mailjet Email Automation](https://www.mailjet.com/email-automation).).

Part III

Test and Publish

Finally, we need to test this automation and publish it.

  • Customize data flow

    Customize data flow

    Configure the data that is exchanged between Freshdesk and Mailjet.

  • Test the workflow and turn it on for production use

    Test the workflow and turn it on for production use

    Test your scenario and publish to production. Now you have an automatic workflow, that will Update Mailjet contacts when Freshdesk contacts are updated!

Supported triggers and actions

  • Freshdesk

    New ticket

    Triggers when there is a new ticket is created in Freshdesk.

    zapierautomateiopabbly-connectpipedream
    triggerbyzapierautomateiopabbly-connectpipedream
  • Freshdesk

    New contact

    Triggers when a new customer is created.

    zapierautomateiopipedream
    triggerbyzapierautomateiopipedream
  • Freshdesk

    Update ticket

    Triggers when a Ticket is updated.

    zapierautomateiopabbly-connectintegrately
    triggerbyzapierautomateiopabbly-connectintegrately
  • Freshdesk

    New ticket note

    Triggers when a Note is added to a Ticket.

    zapier
    triggerbyzapier
  • Freshdesk

    Watch tickets

    Triggers when a new ticket is created or updated.

    integromat
    triggerbyintegromat
  • Freshdesk

    Update contact

    Triggers when a user is updated.

    zapierpabbly-connectintegrately
    triggerbyzapierpabbly-connectintegrately
  • Mailjet

    Subscribe contact to mailjet list

    Adds a new Contact to your MailJet account and subscribes it to a specific Contact List.

    zapierintegratelypabbly-connect
    actionbyzapierintegratelypabbly-connect
  • Mailjet

    Send email using a mailjet template

    Send an email through your Mailjet account using saved Mailjet email template. It can be customized with Contact Properties and Variables.

    zapierpabbly-connect
    actionbyzapierpabbly-connect
  • Mailjet

    List contacts

    Retrieves a list of all contacts.

    integromatpipedream
    actionbyintegromatpipedream
  • Mailjet

    Create contact

    Create contact

    pipedreamalbato
    actionbypipedreamalbato
  • Mailjet

    Send message

    Send message

    pipedream
    actionbypipedream
  • Mailjet

    Update contact

    Update contact

    pipedream
    actionbypipedream

Apps you need

Freshdesk

Freshdesk

Customer Support

A customer support software for omnichannel solutions

Freshdesk is an award-winning, cloud-based helpdesk software that streamlines customer service across multiple channels, including email, phone, chat, web, and social media. Manage SLAs and automate workflows to enhance support team productivity.

Zapier

Zapier

Automation Platforms

No-code automation service

Zapier simplifies busy people's lives by automating web app data transfers, reducing tedious tasks, and allowing teams to collaborate effortlessly. With over 5,000 popular apps connected, it's never been easier to streamline your workflow.