Trigger incidents on PagerDuty for new Zendesk tickets

First, we need to connect Zendesk and PagerDuty to Zapier.

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  Create Zapier account.

  Create Zapier account if you don't have one.

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  Connect Zendesk to Zapier.

  Give Zapier access to your Zendesk account, using Zendesk credentials.

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  Connect PagerDuty to Zapier.

  Give Zapier access to your PagerDuty account, using PagerDuty credentials.

Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.

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  Set up a Trigger action for Zendesk

  Choose the following trigger: New Ticket (Triggers when a new ticket is added to a view.).

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  Then set up an Action for PagerDuty

  Choose this action: Add Trigger Event (Trigger an incident in PagerDuty with this Incident Key.).

Finally, we need to test this automation and publish it.

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  Customize data flow

  Configure the data that is exchanged between Zendesk and PagerDuty.

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  Test the workflow and turn it on for production use

  Test your scenario and publish to production. Now you have an automatic workflow, that will Trigger incidents on PagerDuty for new Zendesk tickets!