An automated workflow using integromat
Connects Freshservice + SIGNL4
Create a new alert in SIGNL4 from a new problem in Freshservice
About this workflow template
This automation scenario allows you to connect Freshservice and SIGNL4
It can be build using Integromat, a no-code workflow automation tool. Integromat allows you to create automated scripts using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.
Categories
Diagram
How it works?
When this trigger fires in Freshservice
Watch Problems in Freshservice
Triggers if a problem is created or updated.
Then this action happens in SIGNL4
Send SIGNL4 Alert in SIGNL4
Send alert to SIGNL4 (https://www.signl4.com) team.
How to set up this workflow
This guide contains information on how to set up an automatic workflow that allows to Create a new alert in SIGNL4 from a new problem in Freshservice.
Part I
Configure Applications
First, we need to connect Freshservice and SIGNL4 to Make.com.
Create Make.com account.
Create Make.com account if you don't have one.
Connect Freshservice to Make.com.
Give Make.com access to your Freshservice account, using Freshservice credentials.
Connect SIGNL4 to Make.com.
Give Make.com access to your SIGNL4 account, using SIGNL4 credentials.
Part II
Build an integration workflow
Next, we need to create a workflow automation scenario using graphical no-code web interface of Make.com.
Set up a Trigger action for Freshservice
Choose the following trigger: Watch Problems (Triggers if a problem is created or updated.).
Then set up an Action for SIGNL4
Choose this action: Send SIGNL4 Alert (Send alert to SIGNL4 (https://www.signl4.com) team. ).
Part III
Test and Publish
Finally, we need to test this automation and publish it.
Customize data flow
Configure the data that is exchanged between Freshservice and SIGNL4.
Test the workflow and turn it on for production use
Test your scenario and publish to production. Now you have an automatic workflow, that will Create a new alert in SIGNL4 from a new problem in Freshservice!
Related Automation Templates
Supported triggers and actions
New ticket
Triggers when there is a new ticket is created in Freshservice.
triggerbyzapierpipedreamalbatoNew user
Triggers when a new User is created.
triggerbyzapierUpdate ticket
Triggers when a Ticket is updated.
triggerbyzapierintegromatalbatoWatch problems
Triggers if a problem is created or updated.
triggerbyintegromatWatch tickets
Triggers if a ticket is created or updated.
triggerbyintegromatUpdate user
Triggers when a user is updated.
triggerbyzapier
Send signl4 alert
Send alert to SIGNL4 (https://www.signl4.com) team.
actionbyintegromatSend alert
Send an alert to your SIGNL4 team.
actionbyzapieralbatoResolve alert
Resolve (close) an alert previously created with Send Alert.
actionbyzapieralbatoResolve signl4 alert
Resolve an alert in SIGNL4.
actionbyintegromat
Apps you need
Freshservice is a cloud-based IT service management solution based on the ITIL framework. It provides a refreshing user experience and innovative features that streamline IT operations, including incident, problem, change, release, and asset management. Freshservice is trusted by over 40,000 customers worldwide, including Bridgestone, HP, and Panasonic, to improve their IT service delivery and operations.
Make.com (Integromat) is a powerful automation tool that enables users to connect their favorite apps, services, and devices without any coding skills. With its unique features, users can automate even complex integrations easily and efficiently, saving time and effort. Integromat allows to connect apps and automate processes in a few clicks.
