SupportBee
Slack
zapier

An automated workflow using zapier

Connects SupportBee + Slack

Post new SupportBee tickets to Slack

About this workflow template

This automation scenario allows you to connect SupportBee and Slack

It can be build using Zapier, a no-code workflow automation tool. Zapier allows you to create automated scripts using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.

SupportBee and Slack can also be integrated using automation tools other than zapier:

Diagram

Post new SupportBee tickets to Slack
Workflow diagram: SupportBee + Slack integration

How it works?

When this trigger fires in SupportBee

SupportBee

New Ticket in SupportBee

Triggers when there is a New Ticket in your SupportBee account.

Then this action happens in Slack

Slack

Send Channel Message in Slack

Post a new message to a specific #channel you choose. Can also schedule a message for later.

How to set up this workflow

This guide contains information on how to set up an automatic workflow that allows to Post new SupportBee tickets to Slack.

Part I

Configure Applications

First, we need to connect SupportBee and Slack to Zapier.

  • Create Zapier account.

    Create Zapier account.

    Create Zapier account if you don't have one.

  • Connect SupportBee to Zapier.

    Connect SupportBee to Zapier.

    Give Zapier access to your SupportBee account, using SupportBee credentials.

  • Connect Slack to Zapier.

    Connect Slack to Zapier.

    Give Zapier access to your Slack account, using Slack credentials.

Part II

Build an integration workflow

Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.

  • Set up a Trigger action for SupportBee

    Set up a Trigger action for SupportBee

    Choose the following trigger: New Ticket (Triggers when there is a New Ticket in your SupportBee account.).

  • Then set up an Action for Slack

    Then set up an Action for Slack

    Choose this action: Send Channel Message (Post a new message to a specific #channel you choose. Can also schedule a message for later.).

Part III

Test and Publish

Finally, we need to test this automation and publish it.

  • Customize data flow

    Customize data flow

    Configure the data that is exchanged between SupportBee and Slack.

  • Test the workflow and turn it on for production use

    Test the workflow and turn it on for production use

    Test your scenario and publish to production. Now you have an automatic workflow, that will Post new SupportBee tickets to Slack!

Supported triggers and actions

  • Slack

    New message in channels (instant)

    New message in channels (instant)

    pipedream
    triggerbypipedream
  • Slack

    New message posted to channel

    Triggers when a new message is posted to a specific #channel you choose.

    zapier
    triggerbyzapier
  • Slack

    New saved message

    Triggers when you save a message.

    zapier
    triggerbyzapier
  • Slack

    New pushed message

    Triggers when you click the "Push to Zapier" button from a message in Slack.

    zapier
    triggerbyzapier
  • Slack

    New user

    Triggers when a new Slack user is created / first joins your org.

    zapierpabbly-connectalbato
    triggerbyzapierpabbly-connectalbato
  • Slack

    New reaction added

    Triggers when a reaction (aka reactji) is added to a message in a public #channel.

    zapier
    triggerbyzapier
  • SupportBee

    Create ticket

    Creates a New Ticket in your SupportBee account.

    zapierintegratelypipedream
    actionbyzapierintegratelypipedream
  • SupportBee

    Create ticket v2

    Creates a New Ticket in your SupportBee account.

    zapier
    actionbyzapier
  • SupportBee

    Create a ticket

    Creates a ticket.

    integromat
    actionbyintegromat
  • SupportBee

    Delete a trashed ticket

    Deletes a trashed ticket.

    integromat
    actionbyintegromat
  • SupportBee

    Get a ticket

    Gets a ticket.

    integromat
    actionbyintegromat
  • SupportBee

    Make an api call

    Performs an arbitrary authorized API call.

    integromat
    actionbyintegromat

Apps you need

Slack

Slack

Team Chat

A cloud-based platform for team communication and collaboration

Slack is the go-to platform for modern teams seeking seamless communication and collaboration. With everything in one easily searchable place, including channels, integrations, and tools, Slack keeps your team aligned and productive.

Zapier

Zapier

Automation Platforms

No-code automation service

Zapier simplifies busy people's lives by automating web app data transfers, reducing tedious tasks, and allowing teams to collaborate effortlessly. With over 5,000 popular apps connected, it's never been easier to streamline your workflow.