Freshservice

Freshservice

Cloud-Based IT Service Management Tool

Freshservice Pricing, Features, Integrations and Alternatives

Freshservice Overview

What is Freshservice?

Freshservice is a cloud-based IT service management solution based on the ITIL framework. It provides a refreshing user experience and innovative features that streamline IT operations, including incident, problem, change, release, and asset management. Freshservice is trusted by over 40,000 customers worldwide, including Bridgestone, HP, and Panasonic, to improve their IT service delivery and operations.

Freshservice is a tool in the Help Desk, Customer Support, Issue Tracking and Knowledge Management categories.

Freshservice Alternatives

What are Freshservice alternatives?

Atera, Jira Service Desk, Jitbit Helpdesk and ServiceNow are the most popular alternatives to Freshservice. Help Desk, Customer Support and Project Management are the most popular app categories among Freshservice's alternatives.

We have compiled a list of 47 Freshservice competitors so that you can choose the right tool.

Freshservice integrations

Which tools can be integrated with Freshservice?

KiSSFLOW, Pingdom, Webhooks, Freshdesk, PagerDuty, and Freshping are the most popular tools that Freshservice integrates with.

Most often, Freshservice is integrated with tools from Task Management, Website Monitoring, and Developer Tools categories.

Zapier, Integromat, Microsoft-flow, Integrately, Syncspider, N8n, Pipedream and Pabbly-connect are the most popular workflow automation services with built-in connectors between Freshservice and other tools.

Explore a list of popular 29 tools that integrate with Freshservice.

Freshservice Triggers and Actions

  • Freshservice

    New ticket

    Triggers when there is a new ticket is created in Freshservice.

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  • Freshservice

    Update ticket

    Triggers when a Ticket is updated.

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  • Freshservice

    New user

    Triggers when a new User is created.

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  • Freshservice

    Watch problems

    Triggers if a problem is created or updated.

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  • Freshservice

    Watch tickets

    Triggers if a ticket is created or updated.

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  • Freshservice

    Update user

    Triggers when a user is updated.

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  • Freshservice

    Create ticket

    Create a ticket in Freshservice for your domain.

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  • Freshservice

    Create problem

    Creates a new problem.

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  • Freshservice

    Custom actions (beta)

    Create a new action using AI.

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  • Freshservice

    Add notes to a ticket

    Add Private or Public notes to a Freshservice Support Ticket.

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  • Freshservice

    Api request (beta)

    This is an advanced action which makes a raw HTTP request that includes this integration's authentication.

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  • Freshservice

    Create requester

    Allows you to create a Requester in Freshservice for your support domain.

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Frequently Asked Questions

What are Freshservice's top competitors?

Atera, Jira Service Desk, and Jitbit Helpdesk are the most popular alternatives to Freshservice.

What apps integrate with Freshservice

KiSSFLOW, Pingdom, Webhooks, Freshdesk, PagerDuty, and Freshping are the most popular tools that Freshservice integrates with.

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