Freshservice
Cloud-Based IT Service Management Tool
Freshservice Pricing, Features, Integrations and Alternatives
Freshservice Overview
What is Freshservice?
Freshservice is a cloud-based IT service management solution based on the ITIL framework. It provides a refreshing user experience and innovative features that streamline IT operations, including incident, problem, change, release, and asset management. Freshservice is trusted by over 40,000 customers worldwide, including Bridgestone, HP, and Panasonic, to improve their IT service delivery and operations.
Freshservice is a tool in the Help Desk, Customer Support, Issue Tracking and Knowledge Management categories.
Freshservice Alternatives
What are Freshservice alternatives?
ServiceNow, Zendesk, Jitbit Helpdesk and Jira Service Desk are the most popular alternatives to Freshservice. Help Desk, Customer Support and Project Management are the most popular app categories among Freshservice's alternatives.
We have compiled a list of 46 Freshservice competitors so that you can choose the right tool.
Freshservice integrations
Which tools can be integrated with Freshservice?
Slack, Twilio, Pingdom, Typeform, Freshdesk, and Google Calendar are the most popular tools that Freshservice integrates with.
Most often, Freshservice is integrated with tools from Phone & SMS, Website Monitoring, and Developer Tools categories.
Zapier, Integromat, Microsoft-flow, Integrately, Syncspider, N8n, Pipedream and Pabbly-connect are the most popular workflow automation services with built-in connectors between Freshservice and other tools.
Explore a list of popular 20 tools that integrate with Freshservice.
Freshservice Triggers and Actions
New ticket
Triggers when there is a new ticket is created in Freshservice.
triggerbyzapierNew user
Triggers when a new User is created.
triggerbyzapierUpdate ticket
Triggers when a Ticket is updated.
triggerbyzapierWatch tickets
Triggers if a ticket is created or updated.
triggerbyintegromatWatch problems
Triggers if a problem is created or updated.
triggerbyintegromatUpdate user
Triggers when a user is updated.
triggerbyzapier
Create ticket
Create a ticket in Freshservice for your domain.
actionbyzapierintegromatintegratelyCreate problem
Creates a new problem.
actionbyintegromatAdd notes to a ticket
Add Private or Public notes to a Freshservice Support Ticket.
actionbyzapierCreate requester
Allows you to create a Requester in Freshservice for your support domain.
actionbyzapierintegromatintegratelyApi request (beta)
This is an advanced action which makes a raw HTTP request that includes this integration's authentication. This is useful if an application has an API endpoint that Zapier doesn't implement yet. You will be expected to read and utilize the API documentation provided by the application. Further, if the application changes their API, you will be expected to make the appropriate fixes and updates.
actionbyzapierDelete requester
Deletes a requester.
actionbyintegromat
Popular Automation Scenarios using Freshservice
Frequently Asked Questions
What are Freshservice's top competitors?
- ServiceNow, Zendesk, and Jitbit Helpdesk are the most popular alternatives to Freshservice.
What apps integrate with Freshservice
- Slack, Twilio, Pingdom, Typeform, Freshdesk, and Google Calendar are the most popular tools that Freshservice integrates with.