Create tickets on Zendesk for new messages on Olark

First, we need to connect Olark and Zendesk to Zapier.

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  Create Zapier account.

  Create Zapier account if you don't have one.

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  Connect Olark to Zapier.

  Give Zapier access to your Olark account, using Olark credentials.

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  Connect Zendesk to Zapier.

  Give Zapier access to your Zendesk account, using Zendesk credentials.

Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.

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  Set up a Trigger action for Olark

  Choose the following trigger: New Message (Triggers once for each message when we get a transcript.).

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  Then set up an Action for Zendesk

  Choose this action: Create Ticket (Create a new ticket.).

Finally, we need to test this automation and publish it.

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  Customize data flow

  Configure the data that is exchanged between Olark and Zendesk.

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  Test the workflow and turn it on for production use

  Test your scenario and publish to production. Now you have an automatic workflow, that will Create tickets on Zendesk for new messages on Olark!