An automated workflow using integromat
Connects Freshdesk + Databox
Send new Freshdesk ticket data to Databox
About this workflow template
This automation scenario allows you to connect Freshdesk and Databox
It can be build using Integromat, a no-code workflow automation tool. Integromat allows you to create automated scripts using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.
Categories
Freshdesk and Databox can also be integrated using automation tools other than integromat:
Diagram
How it works?
When this trigger fires in Freshdesk
Watch Tickets in Freshdesk
Triggers when a new ticket is created or updated.
Then this action happens in Databox
Submit Data in Databox
Sends data to the source.
How to set up this workflow
This guide contains information on how to set up an automatic workflow that allows to Send new Freshdesk ticket data to Databox.
Part I
Configure Applications
First, we need to connect Freshdesk and Databox to Make.com.
Create Make.com account.
Create Make.com account if you don't have one.
Connect Freshdesk to Make.com.
Give Make.com access to your Freshdesk account, using Freshdesk credentials.
Connect Databox to Make.com.
Give Make.com access to your Databox account, using Databox credentials.
Part II
Build an integration workflow
Next, we need to create a workflow automation scenario using graphical no-code web interface of Make.com.
Set up a Trigger action for Freshdesk
Choose the following trigger: Watch Tickets (Triggers when a new ticket is created or updated.).
Then set up an Action for Databox
Choose this action: Submit Data (Sends data to the source.).
Part III
Test and Publish
Finally, we need to test this automation and publish it.
Customize data flow
Configure the data that is exchanged between Freshdesk and Databox.
Test the workflow and turn it on for production use
Test your scenario and publish to production. Now you have an automatic workflow, that will Send new Freshdesk ticket data to Databox!
Related Automation Templates
Supported triggers and actions
New ticket
Triggers when there is a new ticket is created in Freshdesk.
triggerbyzapierautomateiopabbly-connectpipedreamNew contact
Triggers when a new customer is created.
triggerbyzapierautomateiopipedreamUpdate ticket
Triggers when a Ticket is updated.
triggerbyzapierautomateiopabbly-connectintegratelyNew ticket note
Triggers when a Note is added to a Ticket.
triggerbyzapierWatch tickets
Triggers when a new ticket is created or updated.
triggerbyintegromatUpdate contact
Triggers when a user is updated.
triggerbyzapierpabbly-connectintegrately
Increase counter
Increment a specified metric by 1 every time this action happens.
actionbyzapierSubmit data
Sends data to the source.
actionbyintegromatPush custom data
Push any custom data to Databox.
actionbyzapierintegratelySend/push data
Push custom data in databox.
actionbypabbly-connectSend custom data
Send custom data
actionbypipedreamMetric keys
Get list of metric keys from token.
triggerbyzapier
Apps you need
Freshdesk is an award-winning, cloud-based helpdesk software that streamlines customer service across multiple channels, including email, phone, chat, web, and social media. Manage SLAs and automate workflows to enhance support team productivity.
Databox
Business analytics platform for business analytics performance and KPI management
Make.com (Integromat) is a powerful automation tool that enables users to connect their favorite apps, services, and devices without any coding skills. With its unique features, users can automate even complex integrations easily and efficiently, saving time and effort. Integromat allows to connect apps and automate processes in a few clicks.
