Update a phone number for a Freshdesk from internal company database

First, we need to connect Freshdesk and HTTP to Make.com.

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  Create Make.com account.

  Create Make.com account if you don't have one.

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  Connect Freshdesk to Make.com.

  Give Make.com access to your Freshdesk account, using Freshdesk credentials.

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  Connect HTTP to Make.com.

  Give Make.com access to your HTTP account, using HTTP credentials.

Next, we need to create a workflow automation scenario using graphical no-code web interface of Make.com.

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  Set up a Trigger action for Freshdesk

  Choose the following trigger: Watch Tickets (Triggers when a new ticket is created or updated.).

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  Then set up an Action for Freshdesk

  Choose this action: Get a Contact (Gets the details of a contact.).

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  Then set up another Action for HTTP

  Choose this action: Make a request (Sends an HTTP(S) request to a specified URL and processes the response.).

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  Then set up another Action for Freshdesk

  Choose this action: Update a Contact (Updates an existing contact.).

Finally, we need to test this automation and publish it.

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  Customize data flow

  Configure the data that is exchanged between Freshdesk and HTTP.

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  Test the workflow and turn it on for production use

  Test your scenario and publish to production. Now you have an automatic workflow, that will Update a phone number for a Freshdesk from internal company database!