Add new Intercom conversations as Zoho Desk tickets

First, we need to connect Intercom and Zoho Desk to Zapier.

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  Create Zapier account.

  Create Zapier account if you don't have one.

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  Connect Intercom to Zapier.

  Give Zapier access to your Intercom account, using Intercom credentials.

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  Connect Zoho Desk to Zapier.

  Give Zapier access to your Zoho Desk account, using Zoho Desk credentials.

Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.

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  Set up a Trigger action for Intercom

  Choose the following trigger: New Conversation (Legacy) (Triggers when a new conversation is created by a user in Intercom.).

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  Then set up an Action for Zoho Desk

  Choose this action: Create Ticket (Creates a new ticket for customer requests.).

Finally, we need to test this automation and publish it.

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  Customize data flow

  Configure the data that is exchanged between Intercom and Zoho Desk.

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  Test the workflow and turn it on for production use

  Test your scenario and publish to production. Now you have an automatic workflow, that will Add new Intercom conversations as Zoho Desk tickets!