An automated workflow using integromat
Connects Jira Service Desk + Google Sheets
Add new JIRA Service Desk requests to Google Sheets
About this workflow template
This automation scenario allows you to connect Jira Service Desk and Google Sheets
It can be build using Integromat, a no-code workflow automation tool. Integromat allows you to create automated bots using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.
Categories
Jira Service Desk and Google Sheets can also be integrated using automation tools other than integromat:
Diagram
How it works?
When this trigger fires in Jira Service Desk
Watch Customer Requests in Jira Service Desk
Triggers when a new customer request has been created.
Then this action happens in Google Sheets
Add a Row in Google Sheets
Appends a new row to the bottom of the table.
How to set up this workflow
This guide contains information on how to set up an automatic workflow that allows to Add new JIRA Service Desk requests to Google Sheets.
Part I
Configure Applications
First, we need to connect Jira Service Desk and Google Sheets to Make.com.
Create Make.com account.
Create Make.com account if you don't have one.
Connect Jira Service Desk to Make.com.
Give Make.com access to your Jira Service Desk account, using Jira Service Desk credentials.
Connect Google Sheets to Make.com.
Give Make.com access to your Google Sheets account, using Google Sheets credentials.
Part II
Build an integration workflow
Next, we need to create a workflow automation scenario using graphical no-code web interface of Make.com.
Set up a Trigger action for Jira Service Desk
Choose the following trigger: Watch Customer Requests (Triggers when a new customer request has been created.).
Then set up an Action for Google Sheets
Choose this action: Add a Row (Appends a new row to the bottom of the table.).
Part III
Test and Publish
Finally, we need to test this automation and publish it.
Customize data flow
Configure the data that is exchanged between Jira Service Desk and Google Sheets.
Test the workflow and turn it on for production use
Test your scenario and publish to production. Now you have an automatic workflow, that will Add new JIRA Service Desk requests to Google Sheets!
Related Automation Templates
Supported triggers and actions
New spreadsheet row
Triggers when a new row is added to the bottom of a spreadsheet.
triggerbyzapierNew or updated spreadsheet row
Triggered when a new row is added or modified in a spreadsheet.
triggerbyzapierpabbly-connectWatch new rows
Triggers when a new row is added.
triggerbyintegromatNew spreadsheet row (team drive)
Triggers when a new row is added to the bottom of a Google Team Drive spreadsheet.
triggerbyzapierNew or updated spreadsheet row (team drive)
Triggered when a new row is added or modified in a spreadsheet - works best with Team Drives.
triggerbyzapierNew spreadsheet
Triggers when a new spreadsheet is created.
triggerbyzapierautomateio
Create request
Create a new request.
actionbyzapierintegratelyCreate a customer request
Creates a new customer request.
actionbyintegromatAdd comment
Adds a comment for an Issue in Jira Service Desk
actionbyautomateioAdd customer
Adds a new customer in Jira Service Desk
actionbyautomateioAdd customer request
Adds a new customer request in Jira Service Desk
actionbyautomateioSearch article
Search for Articles in the Project. Works only when Atlassian Confluence is linked to JIRA Service Desk
actionbyautomateio
Apps you need
Jira Service Desk is a modern and collaborative IT service desk software that enables teams to receive, track, manage and resolve service requests from customers, increasing visibility and efficiency.
Google Sheets
Online spreadsheets for personal use and collaboration, part of Google Drive
Google Sheets is a powerful and flexible web and mobile spreadsheet application that lets you collaborate and share your data with others. Create and edit spreadsheets on-the-go, all in real-time.
Make.com (Integromat) is a powerful automation tool that enables users to connect their favorite apps, services, and devices without any coding skills. With its unique features, users can automate even complex integrations easily and efficiently, saving time and effort. Integromat allows to connect apps and automate processes in a few clicks.
