Get SMS alerts via Telzio for new Zendesk tickets

First, we need to connect Zendesk and Telzio to Zapier.

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  Create Zapier account.

  Create Zapier account if you don't have one.

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  Connect Zendesk to Zapier.

  Give Zapier access to your Zendesk account, using Zendesk credentials.

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  Connect Telzio to Zapier.

  Give Zapier access to your Telzio account, using Telzio credentials.

Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.

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  Set up a Trigger action for Zendesk

  Choose the following trigger: New Ticket (Triggers when a new ticket is added to a view.).

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  Then set up an Action for Telzio

  Choose this action: Send SMS (Sends an SMS.).

Finally, we need to test this automation and publish it.

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  Customize data flow

  Configure the data that is exchanged between Zendesk and Telzio.

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  Test the workflow and turn it on for production use

  Test your scenario and publish to production. Now you have an automatic workflow, that will Get SMS alerts via Telzio for new Zendesk tickets!