Zendesk
Telzio
zapier

An automated workflow using zapier

Connects Zendesk + Telzio

Get SMS alerts via Telzio for new Zendesk tickets

About this workflow template

This automation scenario allows you to connect Zendesk and Telzio

It can be build using Zapier, a no-code workflow automation tool. Zapier allows you to create automated scripts using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.

Categories

Diagram

Get SMS alerts via Telzio for new Zendesk tickets
Workflow diagram: Zendesk + Telzio integration

How it works?

When this trigger fires in Zendesk

Zendesk

New Ticket in Zendesk

Triggers when a new ticket is added to a view.

Then this action happens in Telzio

Telzio

Send SMS in Telzio

Sends an SMS.

How to set up this workflow

This guide contains information on how to set up an automatic workflow that allows to Get SMS alerts via Telzio for new Zendesk tickets.

Part I

Configure Applications

First, we need to connect Zendesk and Telzio to Zapier.

  • Create Zapier account.

    Create Zapier account.

    Create Zapier account if you don't have one.

  • Connect Zendesk to Zapier.

    Connect Zendesk to Zapier.

    Give Zapier access to your Zendesk account, using Zendesk credentials.

  • Connect Telzio to Zapier.

    Connect Telzio to Zapier.

    Give Zapier access to your Telzio account, using Telzio credentials.

Part II

Build an integration workflow

Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.

  • Set up a Trigger action for Zendesk

    Set up a Trigger action for Zendesk

    Choose the following trigger: New Ticket (Triggers when a new ticket is added to a view.).

  • Then set up an Action for Telzio

    Then set up an Action for Telzio

    Choose this action: Send SMS (Sends an SMS.).

Part III

Test and Publish

Finally, we need to test this automation and publish it.

  • Customize data flow

    Customize data flow

    Configure the data that is exchanged between Zendesk and Telzio.

  • Test the workflow and turn it on for production use

    Test the workflow and turn it on for production use

    Test your scenario and publish to production. Now you have an automatic workflow, that will Get SMS alerts via Telzio for new Zendesk tickets!

Supported triggers and actions

  • Zendesk

    New ticket

    Triggers when a new ticket is added to a view.

    zapierautomateiopabbly-connectalbato
    triggerbyzapierautomateiopabbly-connectalbato
  • Zendesk

    New user

    Triggers when a new user is created.

    zapieralbato
    triggerbyzapieralbato
  • Zendesk

    New ticket (instant)

    New ticket (instant)

    pipedream
    triggerbypipedream
  • Zendesk

    Ticket closed (instant)

    Ticket closed (instant)

    pipedream
    triggerbypipedream
  • Zendesk

    Ticket pending (instant)

    Ticket pending (instant)

    pipedream
    triggerbypipedream
  • Zendesk

    Ticket solved (instant)

    Ticket solved (instant)

    pipedream
    triggerbypipedream
  • Telzio

    Send sms

    Sends an SMS.

    zapier
    actionbyzapier
  • Telzio

    New call

    Triggers when a new call comes in or out of your Telzio phone system.

    zapier
    triggerbyzapier
  • Telzio

    New recording

    Triggers when a call recording is ready for download.

    zapier
    triggerbyzapier
  • Telzio

    Call leg ended

    Triggers when a call leg ends.

    zapier
    triggerbyzapier
  • Telzio

    Missed call

    Triggers when a call was missed, such as when it goes to voicemail or wasn't picked up in a call queue.

    zapier
    triggerbyzapier
  • Telzio

    New sms

    Triggers when an SMS is received.

    zapier
    triggerbyzapier

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