Jira Service Desk
A robust ITSM software tool
Jira Service Desk Pricing, Features, Integrations and Alternatives
Jira Service Desk Overview
What is Jira Service Desk?
Jira Service Desk is a modern and collaborative IT service desk software that enables teams to receive, track, manage and resolve service requests from customers, increasing visibility and efficiency.
Jira Service Desk is a tool in the Help Desk, Customer Support and Devops categories.
Jira Service Desk Alternatives
What are Jira Service Desk alternatives?
Zendesk, Freshservice, SupportBee and SysAid are the most popular alternatives to Jira Service Desk. Help Desk and Customer Support are the most popular app categories among Jira Service Desk's alternatives.
We have compiled a list of 31 Jira Service Desk competitors so that you can choose the right tool.
Jira Service Desk integrations
Which tools can be integrated with Jira Service Desk?
Google Forms, Slack, Document360, Typeform, Google Hangouts Chat, and Trello are the most popular tools that Jira Service Desk integrates with.
Most often, Jira Service Desk is integrated with tools from Form Builders, Task Management, and Customer Feedback categories.
Zapier, Automateio, Integromat, Integrately and Pipedream are the most popular workflow automation services with built-in connectors between Jira Service Desk and other tools.
Explore a list of popular 23 tools that integrate with Jira Service Desk.
Jira Service Desk Triggers and Actions
New request
Triggers when a request is created.
triggerbyzapierUpdated request
Triggers when a request is updated.
triggerbyzapierWatch customer requests
Triggers when a new customer request has been created.
triggerbyintegromatNew customer request
Triggers when a new customer request is added
triggerbyautomateioUpdated customer request
Triggers when an existing customer request is updated
triggerbyautomateioRequest is created
Request is created
triggerbyintegrately
Create request
Create a new request.
actionbyzapierintegratelyCreate a customer request
Creates a new customer request.
actionbyintegromatApi request (beta)
This is an advanced action which makes a raw HTTP request that includes this integration's authentication. This is useful if an application has an API endpoint that Zapier doesn't implement yet. You will be expected to read and utilize the API documentation provided by the application. Further, if the application changes their API, you will be expected to make the appropriate fixes and updates.
actionbyzapierGet a customer request
Returns a specified customer request.
actionbyintegromatAdd a comment on a customer request
Adds a comment on a customer request specified.
actionbyintegromatMake an api call
Performs an arbitrary authorized API call.
actionbyintegromat
Popular Automation Scenarios using Jira Service Desk
Frequently Asked Questions
What are Jira Service Desk's top competitors?
- Zendesk, Freshservice, and SupportBee are the most popular alternatives to Jira Service Desk.
What apps integrate with Jira Service Desk
- Google Forms, Slack, Document360, Typeform, Google Hangouts Chat, and Trello are the most popular tools that Jira Service Desk integrates with.