Zammad

Zammad Alternatives

An Open-Source Help Desk Software Solution

Categories

Best Alternatives to Zammad

Zendesk
1.

Zendesk

Lightweight cloud-based help-desk solution

Freshservice
2.

Freshservice

Cloud-Based IT Service Management Tool

Freshservice is a cloud-based IT service management solution based on the ITIL framework. It provides a refreshing user experience and innovative features that streamline IT operations, including incident, problem, change, release, and asset management. Freshservice is trusted by over 40,000 customers worldwide, including Bridgestone, HP, and Panasonic, to improve their IT service delivery and operations.

2 Common categories with Zammad:

Customer SupportHelp Desk
ServiceNow
4.

ServiceNow

A Comprehensive Enterprise Service Management Solution

ServiceNow revolutionizes IT management through ITSM, ITOM, and ITBM. It streamlines service delivery, automates workflows, and enhances user experience with AI-powered chatbots. With ServiceNow, businesses can transform their operational IT costs into strategic investments while improving productivity by over 20%.

2 Common categories with Zammad:

Customer SupportHelp Desk
Jira Service Desk
8.

Jira Service Desk

A robust ITSM software tool

Jira Service Desk is a modern and collaborative IT service desk software that enables teams to receive, track, manage and resolve service requests from customers, increasing visibility and efficiency.

2 Common categories with Zammad:

Customer SupportHelp Desk
Freshdesk
9.

Freshdesk

A customer support software for omnichannel solutions

Freshdesk is an award-winning, cloud-based helpdesk software that streamlines customer service across multiple channels, including email, phone, chat, web, and social media. Manage SLAs and automate workflows to enhance support team productivity.

3 Common categories with Zammad:

Customer SupportHelp DeskCustomer Service
Help Scout
10.

Help Scout

Web-based help desk designed for exceptional customer experience

Help Scout is a customer support platform ideal for businesses of all sizes. With a clutter-free interface, integrations, API, and a free iPhone app, Help Scout allows you to focus on delivering top-notch customer service with ease.

3 Common categories with Zammad:

Customer SupportHelp DeskCustomer Service
UserVoice
12.

UserVoice

Product Feedback Service for B2B SaaS

FreeScout
16.

FreeScout

opensource

A User-Friendly Help Desk

FreeScout is a lightweight, user-friendly, and open source helpdesk and shared inbox built with PHP, offering seamless email integration, push notifications, auto replies, and more. Easily deployable on shared hosting, and with no limitations on users or tickets, it's the perfect alternative to Zendesk and Help Scout. Additionally, it can be connected to other apps to automate your workflow.

2 Common categories with Zammad:

Customer SupportHelp Desk

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