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ServiceNow Alternatives

A Comprehensive Enterprise Service Management Solution

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Best Alternatives to ServiceNow

Freshservice
1.

Freshservice

Cloud-Based IT Service Management Tool

Freshservice is a cloud-based IT service management solution based on the ITIL framework. It provides a refreshing user experience and innovative features that streamline IT operations, including incident, problem, change, release, and asset management. Freshservice is trusted by over 40,000 customers worldwide, including Bridgestone, HP, and Panasonic, to improve their IT service delivery and operations.

3 Common categories with ServiceNow:

Help DeskCustomer SupportIT Asset Management
Zendesk
2.

Zendesk

Lightweight cloud-based help-desk solution

Atera
3.

Atera

An all-in-one remote IT monitoring and management solution for MSPs

Atera: The ultimate all-in-one RMM software for MSPs & IT professionals. Combining RMM, PSA, Remote Access, and more in a fixed cost pricing model.

3 Common categories with ServiceNow:

Help DeskCRMIT Asset Management
Jira Service Desk
5.

Jira Service Desk

A robust ITSM software tool

Jira Service Desk is a modern and collaborative IT service desk software that enables teams to receive, track, manage and resolve service requests from customers, increasing visibility and efficiency.

3 Common categories with ServiceNow:

Help DeskCustomer SupportDevops
Zammad
6.

Zammad

An Open-Source Help Desk Software Solution

Zammad is a comprehensive, open source helpdesk system designed to manage customer communication across various channels including telephone, social media, and email. Its features include automated ticket notifications, task creation, and connections with clients via call or chat.

2 Common categories with ServiceNow:

Help DeskCustomer Support
Freshdesk
10.

Freshdesk

A customer support software for omnichannel solutions

Freshdesk is an award-winning, cloud-based helpdesk software that streamlines customer service across multiple channels, including email, phone, chat, web, and social media. Manage SLAs and automate workflows to enhance support team productivity.

4 Common categories with ServiceNow:

Help DeskCustomer SupportProject ManagementCRM
Jira
11.

Jira

A top-rated work management tool for agile software development teams

Jira is the go-to project management tool for agile software development teams. With its easy-to-use interface and a wide range of features, Jira simplifies complex workflows and boosts team productivity. From planning and tracking progress to automating tasks, Jira has got you covered.

2 Common categories with ServiceNow:

Developer ToolsProject Management
Help Scout
12.

Help Scout

Web-based help desk designed for exceptional customer experience

Help Scout is a customer support platform ideal for businesses of all sizes. With a clutter-free interface, integrations, API, and a free iPhone app, Help Scout allows you to focus on delivering top-notch customer service with ease.

3 Common categories with ServiceNow:

Help DeskCustomer SupportCRM
Microsoft Dynamics
16.

Microsoft Dynamics

An intelligent cloud tool for unifying CRM and ERP data

Microsoft Dynamics is an adaptable, customer-focused ERP and CRM application accessible on any device. Connect with your customers and improve business processes with ease.

1 Common categories with ServiceNow:

CRM

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