This automation scenario allows you to connect Wix Answers and Google Sheets
It can be build using Integromat, a no-code workflow automation tool. Integromat allows you to create automated scripts using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.
Categories
Wix Answers and Google Sheets can also be integrated using automation tools other than integromat:
When this trigger fires in Wix Answers
Triggers when a new ticket is created.
Then this action happens in Google Sheets
Appends a new row to the bottom of the table.
This guide contains information on how to set up an automatic workflow that allows to Save Wix Answers tickets to Google Sheets.
Part I
First, we need to connect Wix Answers and Google Sheets to Make.com.
Create Make.com account.
Create Make.com account if you don't have one.
Connect Wix Answers to Make.com.
Give Make.com access to your Wix Answers account, using Wix Answers credentials.
Connect Google Sheets to Make.com.
Give Make.com access to your Google Sheets account, using Google Sheets credentials.
Part II
Next, we need to create a workflow automation scenario using graphical no-code web interface of Make.com.
Set up a Trigger action for Wix Answers
Choose the following trigger: Watch Tickets (Triggers when a new ticket is created.).
Then set up an Action for Google Sheets
Choose this action: Add a Row (Appends a new row to the bottom of the table.).
Part III
Finally, we need to test this automation and publish it.
Customize data flow
Configure the data that is exchanged between Wix Answers and Google Sheets.
Test the workflow and turn it on for production use
Test your scenario and publish to production. Now you have an automatic workflow, that will Save Wix Answers tickets to Google Sheets!
Triggered when a new row is added to the bottom of a spreadsheet.
Triggered when a new row is added or modified in a spreadsheet.
Triggers when a new row is added.
Triggered when a new row is added to the bottom of a spreadsheet - works best with Team Drives.
Triggered when a new row is added or modified in a spreadsheet - works best with Team Drives.
Triggers when a new spreadsheet is created.
Creates a new ticket.
Creates a ticket for a user.
Creates new label.
Legacy Adds or updates a user.
Adds or updates a user.
Adds an agent reply or an internal note to a ticket.
Wix Answers is a comprehensive customer service software that easily supports businesses of all sizes. With built-in automations and knowledge management, support teams can scale up effectively, while providing a unified platform for all channels. Try it out now with a free trial.
Online spreadsheets for personal use and collaboration, part of Google Drive
Google Sheets is a powerful and flexible web and mobile spreadsheet application that lets you collaborate and share your data with others. Create and edit spreadsheets on-the-go, all in real-time.
Make.com (Integromat) is a powerful automation tool that enables users to connect their favorite apps, services, and devices without any coding skills. With its unique features, users can automate even complex integrations easily and efficiently, saving time and effort. Integromat allows to connect apps and automate processes in a few clicks.