Zoho Desk
Slack
zapier

An automated workflow using zapier

Connects Zoho Desk + Slack

Send a direct message on Slack about new Zoho Desk tickets

About this workflow template

This automation scenario allows you to connect Zoho Desk and Slack

It can be build using Zapier, a no-code workflow automation tool. Zapier allows you to create automated bots using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.

Zoho Desk and Slack can also be integrated using automation tools other than zapier:

Diagram

Send a direct message on Slack about new Zoho Desk tickets
Workflow diagram: Zoho Desk + Slack integration

How it works?

When this trigger fires in Zoho Desk

Zoho Desk

New Ticket in Zoho Desk

Triggers when a new ticket is created.

Then this action happens in Slack

Slack

Send Direct Message in Slack

Send a direct message to a user or yourself from the Slackbot. Can also schedule a message for later.

How to set up this workflow

This guide contains information on how to set up an automatic workflow that allows to Send a direct message on Slack about new Zoho Desk tickets.

Part I

Configure Applications

First, we need to connect Zoho Desk and Slack to Zapier.

  • Create Zapier account.

    Create Zapier account.

    Create Zapier account if you don't have one.

  • Connect Zoho Desk to Zapier.

    Connect Zoho Desk to Zapier.

    Give Zapier access to your Zoho Desk account, using Zoho Desk credentials.

  • Connect Slack to Zapier.

    Connect Slack to Zapier.

    Give Zapier access to your Slack account, using Slack credentials.

Part II

Build an integration workflow

Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.

  • Set up a Trigger action for Zoho Desk

    Set up a Trigger action for Zoho Desk

    Choose the following trigger: New Ticket (Triggers when a new ticket is created.).

  • Then set up an Action for Slack

    Then set up an Action for Slack

    Choose this action: Send Direct Message (Send a direct message to a user or yourself from the Slackbot. Can also schedule a message for later.).

Part III

Test and Publish

Finally, we need to test this automation and publish it.

  • Customize data flow

    Customize data flow

    Configure the data that is exchanged between Zoho Desk and Slack.

  • Test the workflow and turn it on for production use

    Test the workflow and turn it on for production use

    Test your scenario and publish to production. Now you have an automatic workflow, that will Send a direct message on Slack about new Zoho Desk tickets!

Supported triggers and actions

  • Slack

    New message in channels (instant)

    New message in channels (instant)

    pipedream
    triggerbypipedream
  • Slack

    New message posted to channel

    Triggers when a new message is posted to a specific #channel you choose.

    zapier
    triggerbyzapier
  • Slack

    New saved message

    Triggers when you save a message.

    zapier
    triggerbyzapier
  • Slack

    New pushed message

    Triggers when you click the "Push to Zapier" button from a message in Slack.

    zapier
    triggerbyzapier
  • Slack

    New user

    Triggers when a new Slack user is created / first joins your org.

    zapierpabbly-connectalbato
    triggerbyzapierpabbly-connectalbato
  • Slack

    New reaction added

    Triggers when a reaction (aka reactji) is added to a message in a public #channel.

    zapier
    triggerbyzapier
  • Zoho Desk

    Create ticket

    Creates a new ticket for customer requests.

    zapierintegrately
    actionbyzapierintegrately
  • Zoho Desk

    Create contact

    Creates a new contact.

    zapierintegratelypabbly-connect
    actionbyzapierintegratelypabbly-connect
  • Zoho Desk

    Create account

    Creates a new account.

    zapierintegratelypabbly-connect
    actionbyzapierintegratelypabbly-connect
  • Zoho Desk

    Create an object

    Creates an object based on a selected module (ex: create an account, create a contact, create a ticket ...).

    integromat
    actionbyintegromat
  • Zoho Desk

    Add comment

    Add a comment to a ticket.

    zapierintegratelypabbly-connect
    actionbyzapierintegratelypabbly-connect
  • Zoho Desk

    Add attachment

    Add an attachment to a ticket.

    zapierintegrately
    actionbyzapierintegrately

Apps you need

Zoho Desk

Zoho Desk

Customer Support

A Customer-Centric Helpdesk Solution

Zoho Desk is the industry's favorite context-aware customer service software, designed to help you streamline customer care and foster happy customers across various channels.

Slack

Slack

Team Chat

A cloud-based platform for team communication and collaboration

Slack is the go-to platform for modern teams seeking seamless communication and collaboration. With everything in one easily searchable place, including channels, integrations, and tools, Slack keeps your team aligned and productive.

Zapier

Zapier

Automation Platforms

No-code automation service

Zapier simplifies busy people's lives by automating web app data transfers, reducing tedious tasks, and allowing teams to collaborate effortlessly. With over 5,000 popular apps connected, it's never been easier to streamline your workflow.