An automated workflow using zapier
Connects Wix Answers + Google Sheets
Log new Wix Answers tickets in Google Sheets
About this workflow template
This automation scenario allows you to connect Wix Answers and Google Sheets
It can be build using Zapier, a no-code workflow automation tool. Zapier allows you to create automated bots using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.
Categories
Wix Answers and Google Sheets can also be integrated using automation tools other than zapier:
Diagram
How it works?
When this trigger fires in Wix Answers
New Ticket in Wix Answers
Triggers when a new ticket is created.
Then this action happens in Google Sheets
Create Spreadsheet Row in Google Sheets
Create a new row in a specific spreadsheet.
How to set up this workflow
This guide contains information on how to set up an automatic workflow that allows to Log new Wix Answers tickets in Google Sheets.
Part I
Configure Applications
First, we need to connect Wix Answers and Google Sheets to Zapier.
Create Zapier account.
Create Zapier account if you don't have one.
Connect Wix Answers to Zapier.
Give Zapier access to your Wix Answers account, using Wix Answers credentials.
Connect Google Sheets to Zapier.
Give Zapier access to your Google Sheets account, using Google Sheets credentials.
Part II
Build an integration workflow
Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.
Set up a Trigger action for Wix Answers
Choose the following trigger: New Ticket (Triggers when a new ticket is created.).
Then set up an Action for Google Sheets
Choose this action: Create Spreadsheet Row (Create a new row in a specific spreadsheet.).
Part III
Test and Publish
Finally, we need to test this automation and publish it.
Customize data flow
Configure the data that is exchanged between Wix Answers and Google Sheets.
Test the workflow and turn it on for production use
Test your scenario and publish to production. Now you have an automatic workflow, that will Log new Wix Answers tickets in Google Sheets!
Related Automation Templates
Supported triggers and actions
New spreadsheet row
Triggered when a new row is added to the bottom of a spreadsheet.
triggerbyzapierNew or updated spreadsheet row
Triggered when a new row is added or modified in a spreadsheet.
triggerbyzapierpabbly-connectWatch new rows
Triggers when a new row is added.
triggerbyintegromatNew spreadsheet row (team drive)
Triggered when a new row is added to the bottom of a spreadsheet - works best with Team Drives.
triggerbyzapierNew or updated spreadsheet row (team drive)
Triggered when a new row is added or modified in a spreadsheet - works best with Team Drives.
triggerbyzapierNew spreadsheet
Triggered when you create a new spreadsheet.
triggerbyzapierautomateio
Create ticket
Creates a new ticket.
actionbyzapierCreate a ticket
Creates a ticket for a user.
actionbyintegromatCreate label
Creates new label.
actionbyzapierAdd or update user
Legacy Adds or updates a user.
actionbyzapierCreate or update user
Adds or updates a user.
actionbyzapierAdd a reply to a ticket
Adds an agent reply or an internal note to a ticket.
actionbyintegromat
Apps you need
Wix Answers is a comprehensive customer service software that easily supports businesses of all sizes. With built-in automations and knowledge management, support teams can scale up effectively, while providing a unified platform for all channels. Try it out now with a free trial.
Google Sheets
Online spreadsheets for personal use and collaboration, part of Google Drive
Google Sheets is a powerful and flexible web and mobile spreadsheet application that lets you collaborate and share your data with others. Create and edit spreadsheets on-the-go, all in real-time.
Zapier simplifies busy people's lives by automating web app data transfers, reducing tedious tasks, and allowing teams to collaborate effortlessly. With over 5,000 popular apps connected, it's never been easier to streamline your workflow.
