An automated workflow using integromat
Connects Wix Answers + Databox
Populate your DataBox dashboard for new Wix Answers tickets
About this workflow template
This automation scenario allows you to connect Wix Answers and Databox
It can be build using Integromat, a no-code workflow automation tool. Integromat allows you to create automated scripts using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.
Categories
Wix Answers and Databox can also be integrated using automation tools other than integromat:
Diagram
How it works?
When this trigger fires in Wix Answers
Watch Tickets in Wix Answers
Triggers when a new ticket is created.
Then this action happens in Databox
Submit Data in Databox
Sends data to the source.
How to set up this workflow
This guide contains information on how to set up an automatic workflow that allows to Populate your DataBox dashboard for new Wix Answers tickets.
Part I
Configure Applications
First, we need to connect Wix Answers and Databox to Make.com.
Create Make.com account.
Create Make.com account if you don't have one.
Connect Wix Answers to Make.com.
Give Make.com access to your Wix Answers account, using Wix Answers credentials.
Connect Databox to Make.com.
Give Make.com access to your Databox account, using Databox credentials.
Part II
Build an integration workflow
Next, we need to create a workflow automation scenario using graphical no-code web interface of Make.com.
Set up a Trigger action for Wix Answers
Choose the following trigger: Watch Tickets (Triggers when a new ticket is created.).
Then set up an Action for Databox
Choose this action: Submit Data (Sends data to the source.).
Part III
Test and Publish
Finally, we need to test this automation and publish it.
Customize data flow
Configure the data that is exchanged between Wix Answers and Databox.
Test the workflow and turn it on for production use
Test your scenario and publish to production. Now you have an automatic workflow, that will Populate your DataBox dashboard for new Wix Answers tickets!
Related Automation Templates
Supported triggers and actions
Metric keys
Get list of metric keys from token.
triggerbyzapierPing
Validate push access token from Databox.
triggerbyzapierIncrease counter
Increment a specified metric by 1 every time this action happens.
actionbyzapierSubmit data
Sends data to the source.
actionbyintegromatPush custom data
Push any custom data to Databox.
actionbyzapierintegratelySend/push data
Push custom data in databox.
actionbypabbly-connect
Create ticket
Creates a new ticket.
actionbyzapierCreate a ticket
Creates a ticket for a user.
actionbyintegromatCreate label
Creates new label.
actionbyzapierAdd or update user
Legacy Adds or updates a user.
actionbyzapierCreate or update user
Adds or updates a user.
actionbyzapierAdd a reply to a ticket
Adds an agent reply or an internal note to a ticket.
actionbyintegromat
Apps you need
Wix Answers is a comprehensive customer service software that easily supports businesses of all sizes. With built-in automations and knowledge management, support teams can scale up effectively, while providing a unified platform for all channels. Try it out now with a free trial.
Databox
Business analytics platform for business analytics performance and KPI management
Make.com (Integromat) is a powerful automation tool that enables users to connect their favorite apps, services, and devices without any coding skills. With its unique features, users can automate even complex integrations easily and efficiently, saving time and effort. Integromat allows to connect apps and automate processes in a few clicks.
