LiveChat
Slack
zapier

An automated workflow using zapier

Connects LiveChat + Slack

Get Slack messages when LiveChat chats end

About this workflow template

This automation scenario allows you to connect LiveChat and Slack

It can be build using Zapier, a no-code workflow automation tool. Zapier allows you to create automated bots using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.

LiveChat and Slack can also be integrated using automation tools other than zapier:

Diagram

Get Slack messages when LiveChat chats end
Workflow diagram: LiveChat + Slack integration

How it works?

When this trigger fires in LiveChat

LiveChat

Finished Chat in LiveChat

Triggers when the chat is ended.

Then this action happens in Slack

Slack

Send Channel Message in Slack

Post a new message to a specific #channel you choose. Can also schedule a message for later.

How to set up this workflow

This guide contains information on how to set up an automatic workflow that allows to Get Slack messages when LiveChat chats end.

Part I

Configure Applications

First, we need to connect LiveChat and Slack to Zapier.

  • Create Zapier account.

    Create Zapier account.

    Create Zapier account if you don't have one.

  • Connect LiveChat to Zapier.

    Connect LiveChat to Zapier.

    Give Zapier access to your LiveChat account, using LiveChat credentials.

  • Connect Slack to Zapier.

    Connect Slack to Zapier.

    Give Zapier access to your Slack account, using Slack credentials.

Part II

Build an integration workflow

Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.

  • Set up a Trigger action for LiveChat

    Set up a Trigger action for LiveChat

    Choose the following trigger: Finished Chat (Triggers when the chat is ended.).

  • Then set up an Action for Slack

    Then set up an Action for Slack

    Choose this action: Send Channel Message (Post a new message to a specific #channel you choose. Can also schedule a message for later.).

Part III

Test and Publish

Finally, we need to test this automation and publish it.

  • Customize data flow

    Customize data flow

    Configure the data that is exchanged between LiveChat and Slack.

  • Test the workflow and turn it on for production use

    Test the workflow and turn it on for production use

    Test your scenario and publish to production. Now you have an automatic workflow, that will Get Slack messages when LiveChat chats end!

Supported triggers and actions

  • Slack

    New message in channels (instant)

    New message in channels (instant)

    pipedream
    triggerbypipedream
  • Slack

    New message posted to channel

    Triggers when a new message is posted to a specific #channel you choose.

    zapier
    triggerbyzapier
  • Slack

    New saved message

    Triggers when you save a message.

    zapier
    triggerbyzapier
  • Slack

    New pushed message

    Triggers when you click the "Push to Zapier" button from a message in Slack.

    zapier
    triggerbyzapier
  • Slack

    New user

    Triggers when a new Slack user is created / first joins your org.

    zapierpabbly-connectalbato
    triggerbyzapierpabbly-connectalbato
  • Slack

    New mention

    Triggers when a username or highlight word is mentioned in a public #channel.

    zapier
    triggerbyzapier
  • LiveChat

    Make an api call

    Performs an arbitrary authorized API call.

    integromat
    actionbyintegromat
  • LiveChat

    Finished chat

    Triggers when the chat is ended.

    zapierautomateiopabbly-connect
    triggerbyzapierautomateiopabbly-connect
  • LiveChat

    New chat

    Triggers when the chat is started.

    zapierautomateiopabbly-connect
    triggerbyzapierautomateiopabbly-connect
  • LiveChat

    New ticket

    Triggers when the ticket is created.

    zapierautomateiopabbly-connect
    triggerbyzapierautomateiopabbly-connect
  • LiveChat

    Watch incoming chat

    Triggers when a chat is coming with a new thread.

    integromat
    triggerbyintegromat
  • LiveChat

    New visitor in queue

    Triggers when a visitor enters queue.

    zapierpabbly-connect
    triggerbyzapierpabbly-connect

Apps you need

Slack

Slack

Team Chat

A cloud-based platform for team communication and collaboration

Slack is the go-to platform for modern teams seeking seamless communication and collaboration. With everything in one easily searchable place, including channels, integrations, and tools, Slack keeps your team aligned and productive.

Zapier

Zapier

Automation Platforms

No-code automation service

Zapier simplifies busy people's lives by automating web app data transfers, reducing tedious tasks, and allowing teams to collaborate effortlessly. With over 5,000 popular apps connected, it's never been easier to streamline your workflow.