This automation scenario allows you to connect LiveChat and Google Sheets
It can be build using Zapier, a no-code workflow automation tool. Zapier allows you to create automated scripts using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.
Categories
LiveChat and Google Sheets can also be integrated using automation tools other than zapier:
When this trigger fires in LiveChat
Triggers when the chat is ended.
Then this action happens in Google Sheets
Create a new row in a specific spreadsheet.
This guide contains information on how to set up an automatic workflow that allows to Add rows in Google Sheets when LiveChat chats end.
Part I
First, we need to connect LiveChat and Google Sheets to Zapier.
Create Zapier account.
Create Zapier account if you don't have one.
Connect LiveChat to Zapier.
Give Zapier access to your LiveChat account, using LiveChat credentials.
Connect Google Sheets to Zapier.
Give Zapier access to your Google Sheets account, using Google Sheets credentials.
Part II
Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.
Set up a Trigger action for LiveChat
Choose the following trigger: Finished Chat (Triggers when the chat is ended.).
Then set up an Action for Google Sheets
Choose this action: Create Spreadsheet Row (Create a new row in a specific spreadsheet.).
Part III
Finally, we need to test this automation and publish it.
Customize data flow
Configure the data that is exchanged between LiveChat and Google Sheets.
Test the workflow and turn it on for production use
Test your scenario and publish to production. Now you have an automatic workflow, that will Add rows in Google Sheets when LiveChat chats end!
Triggers when a new row is added to the bottom of a spreadsheet.
Triggered when a new row is added or modified in a spreadsheet.
Triggers when a new row is added.
Triggers when a new row is added to the bottom of a Google Team Drive spreadsheet.
Triggered when a new row is added or modified in a spreadsheet - works best with Team Drives.
Triggers when a new spreadsheet is created.
Performs an arbitrary authorized API call.
Triggers when the chat is ended.
Triggers when the chat is started.
Triggers when the ticket is created.
Triggers when a chat is coming with a new thread.
Triggers when a visitor enters queue.
Online spreadsheets for personal use and collaboration, part of Google Drive
Google Sheets is a powerful and flexible web and mobile spreadsheet application that lets you collaborate and share your data with others. Create and edit spreadsheets on-the-go, all in real-time.
Zapier simplifies busy people's lives by automating web app data transfers, reducing tedious tasks, and allowing teams to collaborate effortlessly. With over 5,000 popular apps connected, it's never been easier to streamline your workflow.