LiveChat
Email
zapier

An automated workflow using zapier

Connects LiveChat + Email

Send emails when LiveChat chats end

About this workflow template

This automation scenario allows you to connect LiveChat and Email

It can be build using Zapier, a no-code workflow automation tool. Zapier allows you to create automated scripts using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.

Categories

LiveChat and Email can also be integrated using automation tools other than zapier:

Diagram

Send emails when LiveChat chats end
Workflow diagram: LiveChat + Email integration

How it works?

When this trigger fires in LiveChat

LiveChat

Finished Chat in LiveChat

Triggers when the chat is ended.

Then this action happens in Email

Email

Send Outbound Email in Email

Send an email from your own custom **zapiermail.com** address. Up to 10 emails sent per hour.

How to set up this workflow

This guide contains information on how to set up an automatic workflow that allows to Send emails when LiveChat chats end.

Part I

Configure Applications

First, we need to connect LiveChat and Email to Zapier.

  • Create Zapier account.

    Create Zapier account.

    Create Zapier account if you don't have one.

  • Connect LiveChat to Zapier.

    Connect LiveChat to Zapier.

    Give Zapier access to your LiveChat account, using LiveChat credentials.

  • Connect Email to Zapier.

    Connect Email to Zapier.

    Give Zapier access to your Email account, using Email credentials.

Part II

Build an integration workflow

Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.

  • Set up a Trigger action for LiveChat

    Set up a Trigger action for LiveChat

    Choose the following trigger: Finished Chat (Triggers when the chat is ended.).

  • Then set up an Action for Email

    Then set up an Action for Email

    Choose this action: Send Outbound Email (Send an email from your own custom **zapiermail.com** address. Up to 10 emails sent per hour.).

Part III

Test and Publish

Finally, we need to test this automation and publish it.

  • Customize data flow

    Customize data flow

    Configure the data that is exchanged between LiveChat and Email.

  • Test the workflow and turn it on for production use

    Test the workflow and turn it on for production use

    Test your scenario and publish to production. Now you have an automatic workflow, that will Send emails when LiveChat chats end!

Supported triggers and actions

  • LiveChat

    Finished chat

    Triggers when the chat is ended.

    zapierautomateiopabbly-connect
    triggerbyzapierautomateiopabbly-connect
  • LiveChat

    New chat

    Triggers when the chat is started.

    zapierautomateiopabbly-connect
    triggerbyzapierautomateiopabbly-connect
  • LiveChat

    New ticket

    Triggers when the ticket is created.

    zapierautomateiopabbly-connect
    triggerbyzapierautomateiopabbly-connect
  • LiveChat

    Watch incoming chat

    Triggers when a chat is coming with a new thread.

    integromat
    triggerbyintegromat
  • LiveChat

    New visitor in queue

    Triggers when a visitor enters queue.

    zapierpabbly-connect
    triggerbyzapierpabbly-connect
  • LiveChat

    Chat changed

    Triggers when the tag list for a particular chat was changed.

    zapierpabbly-connect
    triggerbyzapierpabbly-connect
  • Email

    Send me an email

    This Action will send you an HTML based email. Images and links are supported.

    ifttt
    actionbyifttt
  • Email

    Send outbound email

    Send an email from your own custom address. Up to 10 emails sent per hour.

    zapier
    actionbyzapier
  • Email

    Send an email

    Sends a new email.

    integromatautomateio
    actionbyintegromatautomateio
  • Email

    Send yourself an email

    Send yourself an email

    pipedream
    actionbypipedream
  • Email

    Create a draft

    Creates and adds a new draft to a selected folder.

    integromat
    actionbyintegromat
  • Email

    Copy an email

    Copies an email or a draft into a selected folder.

    integromat
    actionbyintegromat

Apps you need

Zapier

Zapier

Automation Platforms

No-code automation service

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