This automation scenario allows you to connect LiveChat and Email
It can be build using Zapier, a no-code workflow automation tool. Zapier allows you to create automated scripts using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.
LiveChat and Email can also be integrated using automation tools other than zapier:
When this trigger fires in LiveChat
Triggers when the chat is ended.
Then this action happens in Email
Send up to 5 emails per day on Free or Trial Zapier plans, or up to 10 emails per hour on paid Zapier plans from a custom **zapiermail.com** address.
This guide contains information on how to set up an automatic workflow that allows to Send emails when LiveChat chats end.
Part I
First, we need to connect LiveChat and Email to Zapier.
Create Zapier account.
Create Zapier account if you don't have one.
Connect LiveChat to Zapier.
Give Zapier access to your LiveChat account, using LiveChat credentials.
Connect Email to Zapier.
Give Zapier access to your Email account, using Email credentials.
Part II
Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.
Set up a Trigger action for LiveChat
Choose the following trigger: Finished Chat (Triggers when the chat is ended.).
Then set up an Action for Email
Choose this action: Send Outbound Email (Send up to 5 emails per day on Free or Trial Zapier plans, or up to 10 emails per hour on paid Zapier plans from a custom **zapiermail.com** address.).
Part III
Finally, we need to test this automation and publish it.
Customize data flow
Configure the data that is exchanged between LiveChat and Email.
Test the workflow and turn it on for production use
Test your scenario and publish to production. Now you have an automatic workflow, that will Send emails when LiveChat chats end!
Triggers when the chat is ended.
Triggers when the chat is started.
Triggers when the ticket is created.
Triggers when a chat is coming with a new thread.
Triggers when a visitor enters queue.
Triggers when the tag list for a particular chat was changed.
This Action will send you an HTML based email. Images and links are supported.
Send up to 5 emails per day on Free or Trial Zapier plans, or up to 10 emails per hour on paid Zapier plans from a custom address.
Sends a new email.
Send yourself an email
Creates and adds a new draft to a selected folder.
Copies an email or a draft into a selected folder.
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