An automated workflow using zapier
Connects Jira Service Desk + Google Hangouts Chat
Create messages in Google Chat for new requests in JIRA Service Desk
About this workflow template
This automation scenario allows you to connect Jira Service Desk and Google Hangouts Chat
It can be build using Zapier, a no-code workflow automation tool. Zapier allows you to create automated scripts using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.
Categories
Jira Service Desk and Google Hangouts Chat can also be integrated using automation tools other than zapier:
Diagram
How it works?
When this trigger fires in Jira Service Desk
New Request in Jira Service Desk
Triggers when a request is created.
Then this action happens in Google Hangouts Chat
Create Message in Google Hangouts Chat
Create a message in Hangouts Chat.
How to set up this workflow
This guide contains information on how to set up an automatic workflow that allows to Create messages in Google Chat for new requests in JIRA Service Desk.
Part I
Configure Applications
First, we need to connect Jira Service Desk and Google Hangouts Chat to Zapier.
Create Zapier account.
Create Zapier account if you don't have one.
Connect Jira Service Desk to Zapier.
Give Zapier access to your Jira Service Desk account, using Jira Service Desk credentials.
Connect Google Hangouts Chat to Zapier.
Give Zapier access to your Google Hangouts Chat account, using Google Hangouts Chat credentials.
Part II
Build an integration workflow
Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.
Set up a Trigger action for Jira Service Desk
Choose the following trigger: New Request (Triggers when a request is created.).
Then set up an Action for Google Hangouts Chat
Choose this action: Create Message (Create a message in Hangouts Chat.).
Part III
Test and Publish
Finally, we need to test this automation and publish it.
Customize data flow
Configure the data that is exchanged between Jira Service Desk and Google Hangouts Chat.
Test the workflow and turn it on for production use
Test your scenario and publish to production. Now you have an automatic workflow, that will Create messages in Google Chat for new requests in JIRA Service Desk!
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triggerbyzapierCreate message
Create a message in Hangouts Chat.
actionbyzapierpabbly-connectSend message
Send Message to a chat room or as direct message
actionbyautomateioCreate a card message
Creates a card message with a header and multiple buttons.
actionbypabbly-connect
Create request
Create a new request.
actionbyzapierintegratelyCreate a customer request
Creates a new customer request.
actionbyintegromatAdd comment
Adds a comment for an Issue in Jira Service Desk
actionbyautomateioAdd customer
Adds a new customer in Jira Service Desk
actionbyautomateioAdd customer request
Adds a new customer request in Jira Service Desk
actionbyautomateioSearch article
Search for Articles in the Project. Works only when Atlassian Confluence is linked to JIRA Service Desk
actionbyautomateio
Apps you need
Jira Service Desk is a modern and collaborative IT service desk software that enables teams to receive, track, manage and resolve service requests from customers, increasing visibility and efficiency.
Zapier simplifies busy people's lives by automating web app data transfers, reducing tedious tasks, and allowing teams to collaborate effortlessly. With over 5,000 popular apps connected, it's never been easier to streamline your workflow.
