An automated workflow using integromat
Connects Facebook Messenger + Jira Service Desk
Create JIRA Service Desk requests from new Facebook Messenger messages
About this workflow template
This automation scenario allows you to connect Facebook Messenger and Jira Service Desk
It can be build using Integromat, a no-code workflow automation tool. Integromat allows you to create automated bots using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.
Categories
Facebook Messenger and Jira Service Desk can also be integrated using automation tools other than integromat:
Diagram
How it works?
When this trigger fires in Facebook Messenger
Watch Messages in Facebook Messenger
Triggers when a new message is received.
Then this action happens in Jira Service Desk
Create a Customer Request in Jira Service Desk
Creates a new customer request.
How to set up this workflow
This guide contains information on how to set up an automatic workflow that allows to Create JIRA Service Desk requests from new Facebook Messenger messages.
Part I
Configure Applications
First, we need to connect Facebook Messenger and Jira Service Desk to Make.com.
Create Make.com account.
Create Make.com account if you don't have one.
Connect Facebook Messenger to Make.com.
Give Make.com access to your Facebook Messenger account, using Facebook Messenger credentials.
Connect Jira Service Desk to Make.com.
Give Make.com access to your Jira Service Desk account, using Jira Service Desk credentials.
Part II
Build an integration workflow
Next, we need to create a workflow automation scenario using graphical no-code web interface of Make.com.
Set up a Trigger action for Facebook Messenger
Choose the following trigger: Watch Messages (Triggers when a new message is received.).
Then set up an Action for Jira Service Desk
Choose this action: Create a Customer Request (Creates a new customer request.).
Part III
Test and Publish
Finally, we need to test this automation and publish it.
Customize data flow
Configure the data that is exchanged between Facebook Messenger and Jira Service Desk.
Test the workflow and turn it on for production use
Test your scenario and publish to production. Now you have an automatic workflow, that will Create JIRA Service Desk requests from new Facebook Messenger messages!
Related Automation Templates
Supported triggers and actions
New message sent to page
Triggers when a new Message is sent to a page.
triggerbyzapierautomateiopabbly-connectWatch messages
Triggers when a new message is received.
triggerbyintegromatTest me
Just a test call.
triggerbyzapierNew page
Triggers when you add a new page.
triggerbyzapierMessage is received
Message is received
triggerbyintegratelySend message from page
Send a message to a user from a page.
actionbyzapierintegrately
Create request
Create a new request.
actionbyzapierintegratelyCreate a customer request
Creates a new customer request.
actionbyintegromatAdd comment
Adds a comment for an Issue in Jira Service Desk
actionbyautomateioAdd customer
Adds a new customer in Jira Service Desk
actionbyautomateioAdd customer request
Adds a new customer request in Jira Service Desk
actionbyautomateioSearch article
Search for Articles in the Project. Works only when Atlassian Confluence is linked to JIRA Service Desk
actionbyautomateio
Apps you need
Jira Service Desk is a modern and collaborative IT service desk software that enables teams to receive, track, manage and resolve service requests from customers, increasing visibility and efficiency.
Make.com (Integromat) is a powerful automation tool that enables users to connect their favorite apps, services, and devices without any coding skills. With its unique features, users can automate even complex integrations easily and efficiently, saving time and effort. Integromat allows to connect apps and automate processes in a few clicks.
