An automated workflow using integromat
Connects tawk.to + Telegram
Send Telegram messages for new tickets in tawk.to
About this workflow template
This automation scenario allows you to connect tawk.to and Telegram
It can be build using Integromat, a no-code workflow automation tool. Integromat allows you to create automated bots using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.
Categories
tawk.to and Telegram can also be integrated using automation tools other than integromat:
Diagram
How it works?
When this trigger fires in tawk.to
Watch New Ticket in tawk.to
Triggers when a new ticket is created.
Then this action happens in Telegram
Send a Text Message or a Reply in Telegram
Sends a text message or a reply to your Telegram Desktop application.
How to set up this workflow
This guide contains information on how to set up an automatic workflow that allows to Send Telegram messages for new tickets in tawk.to.
Part I
Configure Applications
First, we need to connect tawk.to and Telegram to Make.com.
Create Make.com account.
Create Make.com account if you don't have one.
Connect tawk.to to Make.com.
Give Make.com access to your tawk.to account, using tawk.to credentials.
Connect Telegram to Make.com.
Give Make.com access to your Telegram account, using Telegram credentials.
Part II
Build an integration workflow
Next, we need to create a workflow automation scenario using graphical no-code web interface of Make.com.
Set up a Trigger action for tawk.to
Choose the following trigger: Watch New Ticket (Triggers when a new ticket is created.).
Then set up an Action for Telegram
Choose this action: Send a Text Message or a Reply (Sends a text message or a reply to your Telegram Desktop application.).
Part III
Test and Publish
Finally, we need to test this automation and publish it.
Customize data flow
Configure the data that is exchanged between tawk.to and Telegram.
Test the workflow and turn it on for production use
Test your scenario and publish to production. Now you have an automatic workflow, that will Send Telegram messages for new tickets in tawk.to!
Related Automation Templates
Supported triggers and actions
New chat started
Triggers when the first message in a chat is sent by a visitor or agent.
triggerbyzapieralbatoChat ended
Triggers when a chat ends. Usually after 90-150 seconds of inactivity.
triggerbyzapierNew ticket
Triggers when a new ticket is created.
triggerbyzapierpabbly-connectalbatoWatch chat starts
Triggers when the first message in a chat is sent by a visitor or agent.
triggerbyintegromatWatch new ticket
Triggers when a new ticket is created.
triggerbyintegromatChat is started
Chat is started
triggerbyintegrately
Send message
This action will send a text message to a Telegram chat.
actionbyiftttalbatozapierSend a text message or a reply
Sends a text message or a reply to your Telegram Desktop application.
actionbyintegromatSend photo
This action will send a photo to a Telegram chat.
actionbyiftttDownload a file
Downloads a file from the Telegram server.
actionbyintegromatSend a document/image
Sends a document or an image to your Telegram Desktop application.
actionbyintegromatpabbly-connectSend video
This action will send a video to a Telegram chat.
actionbyifttt
Apps you need
Telegram is a superfast, cloud-based messaging app that allows users to send and receive multimedia files across end-to-end encrypted service. Its automated software like bots help users get things done with minimal interaction. With more than 500 million active users worldwide, Telegram is simple, fast, secure, and synced across all devices.
Make.com (Integromat) is a powerful automation tool that enables users to connect their favorite apps, services, and devices without any coding skills. With its unique features, users can automate even complex integrations easily and efficiently, saving time and effort. Integromat allows to connect apps and automate processes in a few clicks.
