tawk.to
Telegram
integromat

An automated workflow using integromat

Connects tawk.to + Telegram

Send Telegram messages for new tickets in tawk.to

About this workflow template

This automation scenario allows you to connect tawk.to and Telegram

It can be build using Integromat, a no-code workflow automation tool. Integromat allows you to create automated bots using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.

tawk.to and Telegram can also be integrated using automation tools other than integromat:

Diagram

Send Telegram messages for new tickets in tawk.to
Workflow diagram: tawk.to + Telegram integration

How it works?

When this trigger fires in tawk.to

tawk.to

Watch New Ticket in tawk.to

Triggers when a new ticket is created.

Then this action happens in Telegram

Telegram

Send a Text Message or a Reply in Telegram

Sends a text message or a reply to your Telegram Desktop application.

How to set up this workflow

This guide contains information on how to set up an automatic workflow that allows to Send Telegram messages for new tickets in tawk.to.

Part I

Configure Applications

First, we need to connect tawk.to and Telegram to Make.com.

  • Create Make.com account.

    Create Make.com account.

    Create Make.com account if you don't have one.

  • Connect tawk.to to Make.com.

    Connect tawk.to to Make.com.

    Give Make.com access to your tawk.to account, using tawk.to credentials.

  • Connect Telegram to Make.com.

    Connect Telegram to Make.com.

    Give Make.com access to your Telegram account, using Telegram credentials.

Part II

Build an integration workflow

Next, we need to create a workflow automation scenario using graphical no-code web interface of Make.com.

  • Set up a Trigger action for tawk.to

    Set up a Trigger action for tawk.to

    Choose the following trigger: Watch New Ticket (Triggers when a new ticket is created.).

  • Then set up an Action for Telegram

    Then set up an Action for Telegram

    Choose this action: Send a Text Message or a Reply (Sends a text message or a reply to your Telegram Desktop application.).

Part III

Test and Publish

Finally, we need to test this automation and publish it.

  • Customize data flow

    Customize data flow

    Configure the data that is exchanged between tawk.to and Telegram.

  • Test the workflow and turn it on for production use

    Test the workflow and turn it on for production use

    Test your scenario and publish to production. Now you have an automatic workflow, that will Send Telegram messages for new tickets in tawk.to!

Supported triggers and actions

  • tawk.to

    New chat started

    Triggers when the first message in a chat is sent by a visitor or agent.

    zapieralbato
    triggerbyzapieralbato
  • tawk.to

    Chat ended

    Triggers when a chat ends. Usually after 90-150 seconds of inactivity.

    zapier
    triggerbyzapier
  • tawk.to

    New ticket

    Triggers when a new ticket is created.

    zapierpabbly-connectalbato
    triggerbyzapierpabbly-connectalbato
  • tawk.to

    Watch chat starts

    Triggers when the first message in a chat is sent by a visitor or agent.

    integromat
    triggerbyintegromat
  • tawk.to

    Watch new ticket

    Triggers when a new ticket is created.

    integromat
    triggerbyintegromat
  • tawk.to

    Chat is started

    Chat is started

    integrately
    triggerbyintegrately
  • Telegram

    Send message

    This action will send a text message to a Telegram chat.

    iftttalbatozapier
    actionbyiftttalbatozapier
  • Telegram

    Send a text message or a reply

    Sends a text message or a reply to your Telegram Desktop application.

    integromat
    actionbyintegromat
  • Telegram

    Send photo

    This action will send a photo to a Telegram chat.

    ifttt
    actionbyifttt
  • Telegram

    Download a file

    Downloads a file from the Telegram server.

    integromat
    actionbyintegromat
  • Telegram

    Send a document/image

    Sends a document or an image to your Telegram Desktop application.

    integromatpabbly-connect
    actionbyintegromatpabbly-connect
  • Telegram

    Send video

    This action will send a video to a Telegram chat.

    ifttt
    actionbyifttt

Apps you need

Telegram

Telegram

Messengers

Cloud-Based Messaging App with Focus on Speed and Security

Telegram is a superfast, cloud-based messaging app that allows users to send and receive multimedia files across end-to-end encrypted service. Its automated software like bots help users get things done with minimal interaction. With more than 500 million active users worldwide, Telegram is simple, fast, secure, and synced across all devices.

Make.com

Make.com

Automation Platforms

Integromat now Make! A workflow automation service.

Make.com (Integromat) is a powerful automation tool that enables users to connect their favorite apps, services, and devices without any coding skills. With its unique features, users can automate even complex integrations easily and efficiently, saving time and effort. Integromat allows to connect apps and automate processes in a few clicks.