An automated workflow using integromat
Connects tawk.to + Google Sheets
Add rows in Google sheets for new tickets in tawk.to
About this workflow template
This automation scenario allows you to connect tawk.to and Google Sheets
It can be build using Integromat, a no-code workflow automation tool. Integromat allows you to create automated scripts using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.
Categories
tawk.to and Google Sheets can also be integrated using automation tools other than integromat:
Diagram
How it works?
When this trigger fires in tawk.to
Watch New Ticket in tawk.to
Triggers when a new ticket is created.
Then this action happens in Google Sheets
Add a Row in Google Sheets
Appends a new row to the bottom of the table.
How to set up this workflow
This guide contains information on how to set up an automatic workflow that allows to Add rows in Google sheets for new tickets in tawk.to.
Part I
Configure Applications
First, we need to connect tawk.to and Google Sheets to Make.com.
Create Make.com account.
Create Make.com account if you don't have one.
Connect tawk.to to Make.com.
Give Make.com access to your tawk.to account, using tawk.to credentials.
Connect Google Sheets to Make.com.
Give Make.com access to your Google Sheets account, using Google Sheets credentials.
Part II
Build an integration workflow
Next, we need to create a workflow automation scenario using graphical no-code web interface of Make.com.
Set up a Trigger action for tawk.to
Choose the following trigger: Watch New Ticket (Triggers when a new ticket is created.).
Then set up an Action for Google Sheets
Choose this action: Add a Row (Appends a new row to the bottom of the table.).
Part III
Test and Publish
Finally, we need to test this automation and publish it.
Customize data flow
Configure the data that is exchanged between tawk.to and Google Sheets.
Test the workflow and turn it on for production use
Test your scenario and publish to production. Now you have an automatic workflow, that will Add rows in Google sheets for new tickets in tawk.to!
Related Automation Templates
Supported triggers and actions
New spreadsheet row
Triggers when a new row is added to the bottom of a spreadsheet.
triggerbyzapierNew or updated spreadsheet row
Triggered when a new row is added or modified in a spreadsheet.
triggerbyzapierpabbly-connectWatch new rows
Triggers when a new row is added.
triggerbyintegromatNew spreadsheet row (team drive)
Triggers when a new row is added to the bottom of a Google Team Drive spreadsheet.
triggerbyzapierNew or updated spreadsheet row (team drive)
Triggered when a new row is added or modified in a spreadsheet - works best with Team Drives.
triggerbyzapierNew spreadsheet
Triggers when a new spreadsheet is created.
triggerbyzapierautomateio
New chat started
Triggers when the first message in a chat is sent by a visitor or agent.
triggerbyzapieralbatoChat ended
Triggers when a chat ends. Usually after 90-150 seconds of inactivity.
triggerbyzapierNew ticket
Triggers when a new ticket is created.
triggerbyzapierpabbly-connectalbatoWatch chat starts
Triggers when the first message in a chat is sent by a visitor or agent.
triggerbyintegromatWatch new ticket
Triggers when a new ticket is created.
triggerbyintegromatChat is started
Chat is started
triggerbyintegrately
Apps you need
Google Sheets
Online spreadsheets for personal use and collaboration, part of Google Drive
Google Sheets is a powerful and flexible web and mobile spreadsheet application that lets you collaborate and share your data with others. Create and edit spreadsheets on-the-go, all in real-time.
Make.com (Integromat) is a powerful automation tool that enables users to connect their favorite apps, services, and devices without any coding skills. With its unique features, users can automate even complex integrations easily and efficiently, saving time and effort. Integromat allows to connect apps and automate processes in a few clicks.
