An automated workflow using zapier
Connects Gmail + Zendesk
Add new Gmail messages to Zendesk as tickets [Business Gmail Accounts Only]
About this workflow template
This automation scenario allows you to connect Gmail and Zendesk
It can be build using Zapier, a no-code workflow automation tool. Zapier allows you to create automated bots using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.
Gmail and Zendesk can also be integrated using automation tools other than zapier:
Diagram
![Add new Gmail messages to Zendesk as tickets [Business Gmail Accounts Only]](https://img.stackreaction.com/external-automations/profiles/1807.png)
How it works?
When this trigger fires in Gmail
New Email in Gmail
Triggers when a new e-mail appears in the specified mailbox.
Then this action happens in Zendesk
Create Ticket in Zendesk
Create a new ticket.
How to set up this workflow
This guide contains information on how to set up an automatic workflow that allows to Add new Gmail messages to Zendesk as tickets [Business Gmail Accounts Only].
Part I
Configure Applications
First, we need to connect Gmail and Zendesk to Zapier.
Create Zapier account.
Create Zapier account if you don't have one.
Connect Gmail to Zapier.
Give Zapier access to your Gmail account, using Gmail credentials.
Connect Zendesk to Zapier.
Give Zapier access to your Zendesk account, using Zendesk credentials.
Part II
Build an integration workflow
Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.
Set up a Trigger action for Gmail
Choose the following trigger: New Email (Triggers when a new e-mail appears in the specified mailbox.).
Then set up an Action for Zendesk
Choose this action: Create Ticket (Create a new ticket.).
Part III
Test and Publish
Finally, we need to test this automation and publish it.
Customize data flow
Configure the data that is exchanged between Gmail and Zendesk.
Test the workflow and turn it on for production use
Test your scenario and publish to production. Now you have an automatic workflow, that will Add new Gmail messages to Zendesk as tickets [Business Gmail Accounts Only]!
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Triggers when a new e-mail appears in the specified mailbox.
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triggerbyintegromatNew starred email
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Create ticket
Create a new ticket.
actionbyzapierintegratelypabbly-connectpipedreamCreate user
Create a new user.
actionbyzapierintegratelypabbly-connectUpdate user
Update an existing user.
actionbyzapierintegratelypabbly-connectUpdate ticket
Update an existing ticket status or add comments.
actionbyzapierintegratelypabbly-connectpipedreamCreate a ticket
Creates a ticket.
actionbyintegromatAdd tag(s) to ticket
Add one or more tags to an existing ticket.
actionbyzapierpabbly-connect
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