Freshservice
Slack
zapier

An automated workflow using zapier

Connects Freshservice + Slack

Send Slack messages for updated Freshservice tickets

About this workflow template

This automation scenario allows you to connect Freshservice and Slack

It can be build using Zapier, a no-code workflow automation tool. Zapier allows you to create automated scripts using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.

Freshservice and Slack can also be integrated using automation tools other than zapier:

Diagram

Send Slack messages for updated Freshservice tickets
Workflow diagram: Freshservice + Slack integration

How it works?

When this trigger fires in Freshservice

Freshservice

Update Ticket in Freshservice

Triggers when a Ticket is updated.

Then this action happens in Slack

Slack

Send Channel Message in Slack

Post a new message to a specific #channel you choose. Can also schedule a message for later.

How to set up this workflow

This guide contains information on how to set up an automatic workflow that allows to Send Slack messages for updated Freshservice tickets.

Part I

Configure Applications

First, we need to connect Freshservice and Slack to Zapier.

  • Create Zapier account.

    Create Zapier account.

    Create Zapier account if you don't have one.

  • Connect Freshservice to Zapier.

    Connect Freshservice to Zapier.

    Give Zapier access to your Freshservice account, using Freshservice credentials.

  • Connect Slack to Zapier.

    Connect Slack to Zapier.

    Give Zapier access to your Slack account, using Slack credentials.

Part II

Build an integration workflow

Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.

  • Set up a Trigger action for Freshservice

    Set up a Trigger action for Freshservice

    Choose the following trigger: Update Ticket (Triggers when a Ticket is updated.).

  • Then set up an Action for Slack

    Then set up an Action for Slack

    Choose this action: Send Channel Message (Post a new message to a specific #channel you choose. Can also schedule a message for later.).

Part III

Test and Publish

Finally, we need to test this automation and publish it.

  • Customize data flow

    Customize data flow

    Configure the data that is exchanged between Freshservice and Slack.

  • Test the workflow and turn it on for production use

    Test the workflow and turn it on for production use

    Test your scenario and publish to production. Now you have an automatic workflow, that will Send Slack messages for updated Freshservice tickets!

Supported triggers and actions

  • Slack

    New message in channels (instant)

    New message in channels (instant)

    pipedream
    triggerbypipedream
  • Slack

    New message posted to channel

    Triggers when a new message is posted to a specific #channel you choose.

    zapier
    triggerbyzapier
  • Slack

    New saved message

    Triggers when you save a message.

    zapier
    triggerbyzapier
  • Slack

    New pushed message

    Triggers when you click the "Push to Zapier" button from a message in Slack.

    zapier
    triggerbyzapier
  • Slack

    New user

    Triggers when a new Slack user is created / first joins your org.

    zapierpabbly-connectalbato
    triggerbyzapierpabbly-connectalbato
  • Slack

    New reaction added

    Triggers when a reaction (aka reactji) is added to a message in a public #channel.

    zapier
    triggerbyzapier
  • Freshservice

    Create ticket

    Create a ticket in Freshservice for your domain.

    zapierintegromatintegrately
    actionbyzapierintegromatintegrately
  • Freshservice

    Create problem

    Creates a new problem.

    integromat
    actionbyintegromat
  • Freshservice

    Add notes to a ticket

    Add Private or Public notes to a Freshservice Support Ticket.

    zapier
    actionbyzapier
  • Freshservice

    Create requester

    Allows you to create a Requester in Freshservice for your support domain.

    zapierintegromatintegrately
    actionbyzapierintegromatintegrately
  • Freshservice

    Create change

    Creates a new change.

    integromat
    actionbyintegromat
  • Freshservice

    Create release

    Creates a new release.

    integromat
    actionbyintegromat

Apps you need

Freshservice

Freshservice

Help Desk

Cloud-Based IT Service Management Tool

Freshservice is a cloud-based IT service management solution based on the ITIL framework. It provides a refreshing user experience and innovative features that streamline IT operations, including incident, problem, change, release, and asset management. Freshservice is trusted by over 40,000 customers worldwide, including Bridgestone, HP, and Panasonic, to improve their IT service delivery and operations.

Slack

Slack

Team Chat

A cloud-based platform for team communication and collaboration

Slack is the go-to platform for modern teams seeking seamless communication and collaboration. With everything in one easily searchable place, including channels, integrations, and tools, Slack keeps your team aligned and productive.

Zapier

Zapier

Automation Platforms

No-code automation service

Zapier simplifies busy people's lives by automating web app data transfers, reducing tedious tasks, and allowing teams to collaborate effortlessly. With over 5,000 popular apps connected, it's never been easier to streamline your workflow.