An automated workflow using zapier
Connects Freshservice + Slack
Send Slack messages for updated Freshservice tickets
About this workflow template
This automation scenario allows you to connect Freshservice and Slack
It can be build using Zapier, a no-code workflow automation tool. Zapier allows you to create automated scripts using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.
Freshservice and Slack can also be integrated using automation tools other than zapier:
Diagram
How it works?
When this trigger fires in Freshservice
Update Ticket in Freshservice
Triggers when a Ticket is updated.
Then this action happens in Slack
Send Channel Message in Slack
Post a new message to a specific #channel you choose. Can also schedule a message for later.
How to set up this workflow
This guide contains information on how to set up an automatic workflow that allows to Send Slack messages for updated Freshservice tickets.
Part I
Configure Applications
First, we need to connect Freshservice and Slack to Zapier.
Create Zapier account.
Create Zapier account if you don't have one.
Connect Freshservice to Zapier.
Give Zapier access to your Freshservice account, using Freshservice credentials.
Connect Slack to Zapier.
Give Zapier access to your Slack account, using Slack credentials.
Part II
Build an integration workflow
Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.
Set up a Trigger action for Freshservice
Choose the following trigger: Update Ticket (Triggers when a Ticket is updated.).
Then set up an Action for Slack
Choose this action: Send Channel Message (Post a new message to a specific #channel you choose. Can also schedule a message for later.).
Part III
Test and Publish
Finally, we need to test this automation and publish it.
Customize data flow
Configure the data that is exchanged between Freshservice and Slack.
Test the workflow and turn it on for production use
Test your scenario and publish to production. Now you have an automatic workflow, that will Send Slack messages for updated Freshservice tickets!
Related Automation Templates
Supported triggers and actions
New message in channels (instant)
New message in channels (instant)
triggerbypipedreamNew message posted to channel
Triggers when a new message is posted to a specific #channel you choose.
triggerbyzapierNew saved message
Triggers when you save a message.
triggerbyzapierNew pushed message
Triggers when you click the "Push to Zapier" button from a message in Slack.
triggerbyzapierNew user
Triggers when a new Slack user is created / first joins your org.
triggerbyzapierpabbly-connectalbatoNew mention
Triggers when a username or highlight word is mentioned in a public #channel.
triggerbyzapier
Create ticket
Create a ticket in Freshservice for your domain.
actionbyzapierintegromatintegratelyalbatoCreate problem
Creates a new problem.
actionbyintegromatAdd notes to a ticket
Add Private or Public notes to a Freshservice Support Ticket.
actionbyzapierCreate requester
Allows you to create a Requester in Freshservice for your support domain.
actionbyzapierintegromatintegratelyCreate change
Creates a new change.
actionbyintegromatCreate release
Creates a new release.
actionbyintegromat
Apps you need
Freshservice is a cloud-based IT service management solution based on the ITIL framework. It provides a refreshing user experience and innovative features that streamline IT operations, including incident, problem, change, release, and asset management. Freshservice is trusted by over 40,000 customers worldwide, including Bridgestone, HP, and Panasonic, to improve their IT service delivery and operations.
Slack is the go-to platform for modern teams seeking seamless communication and collaboration. With everything in one easily searchable place, including channels, integrations, and tools, Slack keeps your team aligned and productive.
Zapier simplifies busy people's lives by automating web app data transfers, reducing tedious tasks, and allowing teams to collaborate effortlessly. With over 5,000 popular apps connected, it's never been easier to streamline your workflow.
