An automated workflow using integromat
Connects Freshservice + Slack
Send Slack messages for new Freshservice release
About this workflow template
This automation scenario allows you to connect Freshservice and Slack
It can be build using Integromat, a no-code workflow automation tool. Integromat allows you to create automated scripts using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.
Freshservice and Slack can also be integrated using automation tools other than integromat:
Diagram
How it works?
When this trigger fires in Freshservice
Watch Releases in Freshservice
Triggers if a release is created or updated.
Then this action happens in Slack
Create a Message in Slack
Creates a message.
How to set up this workflow
This guide contains information on how to set up an automatic workflow that allows to Send Slack messages for new Freshservice release.
Part I
Configure Applications
First, we need to connect Freshservice and Slack to Make.com.
Create Make.com account.
Create Make.com account if you don't have one.
Connect Freshservice to Make.com.
Give Make.com access to your Freshservice account, using Freshservice credentials.
Connect Slack to Make.com.
Give Make.com access to your Slack account, using Slack credentials.
Part II
Build an integration workflow
Next, we need to create a workflow automation scenario using graphical no-code web interface of Make.com.
Set up a Trigger action for Freshservice
Choose the following trigger: Watch Releases (Triggers if a release is created or updated.).
Then set up an Action for Slack
Choose this action: Create a Message (Creates a message.).
Part III
Test and Publish
Finally, we need to test this automation and publish it.
Customize data flow
Configure the data that is exchanged between Freshservice and Slack.
Test the workflow and turn it on for production use
Test your scenario and publish to production. Now you have an automatic workflow, that will Send Slack messages for new Freshservice release!
Related Automation Templates
Supported triggers and actions
New message in channels (instant)
New message in channels (instant)
triggerbypipedreamNew message posted to channel
Triggers when a new message is posted to a specific #channel you choose.
triggerbyzapierNew saved message
Triggers when you save a message.
triggerbyzapierNew pushed message
Triggers when you click the "Push to Zapier" button from a message in Slack.
triggerbyzapierNew user
Triggers when a new Slack user is created / first joins your org.
triggerbyzapierpabbly-connectalbatoNew mention
Triggers when a username or highlight word is mentioned in a public #channel.
triggerbyzapier
Create ticket
Create a ticket in Freshservice for your domain.
actionbyzapierintegromatintegratelyalbatoCreate problem
Creates a new problem.
actionbyintegromatAdd notes to a ticket
Add Private or Public notes to a Freshservice Support Ticket.
actionbyzapierCreate requester
Allows you to create a Requester in Freshservice for your support domain.
actionbyzapierintegromatintegratelyCreate change
Creates a new change.
actionbyintegromatCreate release
Creates a new release.
actionbyintegromat
Apps you need
Freshservice is a cloud-based IT service management solution based on the ITIL framework. It provides a refreshing user experience and innovative features that streamline IT operations, including incident, problem, change, release, and asset management. Freshservice is trusted by over 40,000 customers worldwide, including Bridgestone, HP, and Panasonic, to improve their IT service delivery and operations.
Slack is the go-to platform for modern teams seeking seamless communication and collaboration. With everything in one easily searchable place, including channels, integrations, and tools, Slack keeps your team aligned and productive.
Make.com (Integromat) is a powerful automation tool that enables users to connect their favorite apps, services, and devices without any coding skills. With its unique features, users can automate even complex integrations easily and efficiently, saving time and effort. Integromat allows to connect apps and automate processes in a few clicks.
