An automated workflow using integromat
Connects Freshchat + Telegram
Create a new Telegram message from Freshchat
About this workflow template
This automation scenario allows you to connect Freshchat and Telegram
It can be build using Integromat, a no-code workflow automation tool. Integromat allows you to create automated bots using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.
Categories
Diagram
How it works?
When this trigger fires in Freshchat
Watch Events in Freshchat
Triggers when a following event has occured (message creation & conversation reopen, assignment and resolution).
Then this action happens in Telegram
Send a Text Message or a Reply in Telegram
Sends a text message or a reply to your Telegram Desktop application.
How to set up this workflow
This guide contains information on how to set up an automatic workflow that allows to Create a new Telegram message from Freshchat.
Part I
Configure Applications
First, we need to connect Freshchat and Telegram to Make.com.
Create Make.com account.
Create Make.com account if you don't have one.
Connect Freshchat to Make.com.
Give Make.com access to your Freshchat account, using Freshchat credentials.
Connect Telegram to Make.com.
Give Make.com access to your Telegram account, using Telegram credentials.
Part II
Build an integration workflow
Next, we need to create a workflow automation scenario using graphical no-code web interface of Make.com.
Set up a Trigger action for Freshchat
Choose the following trigger: Watch Events (Triggers when a following event has occured (message creation & conversation reopen, assignment and resolution). ).
Then set up an Action for Telegram
Choose this action: Send a Text Message or a Reply (Sends a text message or a reply to your Telegram Desktop application.).
Part III
Test and Publish
Finally, we need to test this automation and publish it.
Customize data flow
Configure the data that is exchanged between Freshchat and Telegram.
Test the workflow and turn it on for production use
Test your scenario and publish to production. Now you have an automatic workflow, that will Create a new Telegram message from Freshchat!
Related Automation Templates
Supported triggers and actions
Watch updates
Triggers when there is a new update from your Telegram Desktop application.
triggerbyintegromatNew message with key phrase to @ifttt
This trigger fires when you send a text message with a key phrase to the @IFTTT bot on Telegram.
triggerbyiftttNew post in your channel
This trigger fires when a new message is posted in a public channel where you are an admin. The @IFTTT bot must also be an admin in the channel.
triggerbyiftttNew message with key phrase in a group
This trigger fires when a user sends a message with the /ifttt command and a key phrase to the source group.
triggerbyiftttNew photo in your channel
This trigger fires when a new photo is posted in a public channel where you are an admin. The @IFTTT bot must also be an admin in the channel.
triggerbyiftttNew photo to @ifttt on telegram
This trigger fires when you send a photo to the @IFTTT bot on Telegram.
triggerbyifttt
Create a user
Creates a new user.
actionbyintegromatSend a message to a conversation
Sends a reply message to a conversation.
actionbyintegromatCreate a conversation
Creates a conversation object with bulk messages based on the specified conversation information.
actionbyintegromatGet a conversation
Gets the metadata of a specified conversation.
actionbyintegromatGet an agent
Gets the metadata of a specified agent.
actionbyintegromatGet a report
Gets a report of csv file by links.
actionbyintegromat
Apps you need
Telegram is a superfast, cloud-based messaging app that allows users to send and receive multimedia files across end-to-end encrypted service. Its automated software like bots help users get things done with minimal interaction. With more than 500 million active users worldwide, Telegram is simple, fast, secure, and synced across all devices.
Make.com (Integromat) is a powerful automation tool that enables users to connect their favorite apps, services, and devices without any coding skills. With its unique features, users can automate even complex integrations easily and efficiently, saving time and effort. Integromat allows to connect apps and automate processes in a few clicks.
