Freshchat
Telegram
integromat

An automated workflow using integromat

Connects Freshchat + Telegram

Create a new Telegram message from Freshchat

About this workflow template

This automation scenario allows you to connect Freshchat and Telegram

It can be build using Integromat, a no-code workflow automation tool. Integromat allows you to create automated bots using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.

Diagram

Create a new Telegram message from Freshchat
Workflow diagram: Freshchat + Telegram integration

How it works?

When this trigger fires in Freshchat

Freshchat

Watch Events in Freshchat

Triggers when a following event has occured (message creation & conversation reopen, assignment and resolution).

Then this action happens in Telegram

Telegram

Send a Text Message or a Reply in Telegram

Sends a text message or a reply to your Telegram Desktop application.

How to set up this workflow

This guide contains information on how to set up an automatic workflow that allows to Create a new Telegram message from Freshchat.

Part I

Configure Applications

First, we need to connect Freshchat and Telegram to Make.com.

  • Create Make.com account.

    Create Make.com account.

    Create Make.com account if you don't have one.

  • Connect Freshchat to Make.com.

    Connect Freshchat to Make.com.

    Give Make.com access to your Freshchat account, using Freshchat credentials.

  • Connect Telegram to Make.com.

    Connect Telegram to Make.com.

    Give Make.com access to your Telegram account, using Telegram credentials.

Part II

Build an integration workflow

Next, we need to create a workflow automation scenario using graphical no-code web interface of Make.com.

  • Set up a Trigger action for Freshchat

    Set up a Trigger action for Freshchat

    Choose the following trigger: Watch Events (Triggers when a following event has occured (message creation & conversation reopen, assignment and resolution). ).

  • Then set up an Action for Telegram

    Then set up an Action for Telegram

    Choose this action: Send a Text Message or a Reply (Sends a text message or a reply to your Telegram Desktop application.).

Part III

Test and Publish

Finally, we need to test this automation and publish it.

  • Customize data flow

    Customize data flow

    Configure the data that is exchanged between Freshchat and Telegram.

  • Test the workflow and turn it on for production use

    Test the workflow and turn it on for production use

    Test your scenario and publish to production. Now you have an automatic workflow, that will Create a new Telegram message from Freshchat!

Supported triggers and actions

  • Telegram

    Watch updates

    Triggers when there is a new update from your Telegram Desktop application.

    integromat
    triggerbyintegromat
  • Telegram

    New message with key phrase to @ifttt

    This trigger fires when you send a text message with a key phrase to the @IFTTT bot on Telegram.

    ifttt
    triggerbyifttt
  • Telegram

    New post in your channel

    This trigger fires when a new message is posted in a public channel where you are an admin. The @IFTTT bot must also be an admin in the channel.

    ifttt
    triggerbyifttt
  • Telegram

    New message with key phrase in a group

    This trigger fires when a user sends a message with the /ifttt command and a key phrase to the source group.

    ifttt
    triggerbyifttt
  • Telegram

    New photo in your channel

    This trigger fires when a new photo is posted in a public channel where you are an admin. The @IFTTT bot must also be an admin in the channel.

    ifttt
    triggerbyifttt
  • Telegram

    New photo to @ifttt on telegram

    This trigger fires when you send a photo to the @IFTTT bot on Telegram.

    ifttt
    triggerbyifttt
  • Freshchat

    Create a user

    Creates a new user.

    integromat
    actionbyintegromat
  • Freshchat

    Send a message to a conversation

    Sends a reply message to a conversation.

    integromat
    actionbyintegromat
  • Freshchat

    Create a conversation

    Creates a conversation object with bulk messages based on the specified conversation information.

    integromat
    actionbyintegromat
  • Freshchat

    Get a conversation

    Gets the metadata of a specified conversation.

    integromat
    actionbyintegromat
  • Freshchat

    Get an agent

    Gets the metadata of a specified agent.

    integromat
    actionbyintegromat
  • Freshchat

    Get a report

    Gets a report of csv file by links.

    integromat
    actionbyintegromat

Apps you need

Telegram

Telegram

Messengers

Cloud-Based Messaging App with Focus on Speed and Security

Telegram is a superfast, cloud-based messaging app that allows users to send and receive multimedia files across end-to-end encrypted service. Its automated software like bots help users get things done with minimal interaction. With more than 500 million active users worldwide, Telegram is simple, fast, secure, and synced across all devices.

Make.com

Make.com

Automation Platforms

Integromat now Make! A workflow automation service.

Make.com (Integromat) is a powerful automation tool that enables users to connect their favorite apps, services, and devices without any coding skills. With its unique features, users can automate even complex integrations easily and efficiently, saving time and effort. Integromat allows to connect apps and automate processes in a few clicks.