This automation scenario allows you to connect HubSpot and Zendesk
It can be build using Zapier, a no-code workflow automation tool. Zapier allows you to create automated bots using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.
Categories
HubSpot and Zendesk can also be integrated using automation tools other than zapier:
When this trigger fires in HubSpot
Triggers when a form is submitted.
Then these actions happen in HubSpot and HubSpot
Create a new ticket.
Triggers when a form is submitted.
This guide contains information on how to set up an automatic workflow that allows to Create Zendesk tickets from new HubSpot form submissions.
Part I
First, we need to connect HubSpot and Zendesk to Zapier.
Create Zapier account.
Create Zapier account if you don't have one.
Connect HubSpot to Zapier.
Give Zapier access to your HubSpot account, using HubSpot credentials.
Connect Zendesk to Zapier.
Give Zapier access to your Zendesk account, using Zendesk credentials.
Part II
Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.
Set up a Trigger action for HubSpot
Choose the following trigger: New Form Submission (Triggers when a form is submitted.).
Then set up an Action for Zendesk
Choose this action: Create Ticket (Create a new ticket.).
Then set up another Action for HubSpot
Choose this action: New Form Submission (Triggers when a form is submitted.).
Part III
Finally, we need to test this automation and publish it.
Customize data flow
Configure the data that is exchanged between HubSpot and Zendesk.
Test the workflow and turn it on for production use
Test your scenario and publish to production. Now you have an automatic workflow, that will Create Zendesk tickets from new HubSpot form submissions!
Triggers when a form is submitted.
Triggers when new contact is available.
Triggers when a contact is added to the specified list. _(Marketing Hub Starter plans and above)_.
Triggers when new deal is available.
Triggers when a specified property is provided or updated on a contact.
Triggers when a deal enters a specified stage.
Create a new ticket.
Create a new user.
Update an existing user.
Update an existing ticket status or add comments.
Creates a ticket.
Add one or more tags to an existing ticket.
HubSpot provides tools for CRM, social media marketing, content management, lead generation, analytics, SEO, online chat, and customer support.
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