An automated workflow using pipedream
Connects Twilio + ServiceNow
Get Table Records with ServiceNow API on New Incoming SMS (Instant) from Twilio API
About this workflow template
This automation scenario allows you to connect Twilio and ServiceNow
It can be build using Pipedream, a no-code workflow automation tool. Pipedream allows you to create automated bots using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.
Categories
Twilio and ServiceNow can also be integrated using automation tools other than pipedream:
How it works?
When this trigger fires in Twilio
New Incoming SMS (Instant) in Twilio
Then this action happens in ServiceNow
Get Table Records in ServiceNow
How to set up this workflow
This guide contains information on how to set up an automatic workflow that allows to Get Table Records with ServiceNow API on New Incoming SMS (Instant) from Twilio API.
Part I
Configure Applications
First, we need to connect Twilio and ServiceNow to Pipedream.
Create Pipedream account.
Create Pipedream account if you don't have one.
Connect Twilio to Pipedream.
Give Pipedream access to your Twilio account, using Twilio credentials.
Connect ServiceNow to Pipedream.
Give Pipedream access to your ServiceNow account, using ServiceNow credentials.
Part II
Build an integration workflow
Next, we need to create a workflow automation scenario using graphical no-code web interface of Pipedream.
Set up a Trigger action for Twilio
Choose the following trigger: New Incoming SMS (Instant) (null).
Then set up an Action for ServiceNow
Choose this action: Get Table Records (null).
Part III
Test and Publish
Finally, we need to test this automation and publish it.
Customize data flow
Configure the data that is exchanged between Twilio and ServiceNow.
Test the workflow and turn it on for production use
Test your scenario and publish to production. Now you have an automatic workflow, that will Get Table Records with ServiceNow API on New Incoming SMS (Instant) from Twilio API!
Related Automation Templates
Supported triggers and actions
New incoming sms (instant)
New incoming sms (instant)
triggerbypipedreamNew sms
Triggered when an SMS is sent to your Twilio number.
triggerbyzapierautomateiopabbly-connectalbatoNew recording
Triggered when a new recording is available on your account.
triggerbyzapierautomateiopipedreamNew call
Triggered when a call is finished on your Twilio number.
triggerbyzapierautomateiopabbly-connectalbatoNew transcription
Triggered when a new transcription is available on your account.
triggerbyzapierautomateiopipedreamNew phone number
Triggered when you add a new phone number.
triggerbyzapierpipedream
Create record
Creates a new record in a table.
actionbyzapierCreate table record
Create table record
actionbypipedreamGet table record by sysid
Get table record by sysid
actionbypipedreamGet table records
Get table records
actionbypipedreamUpdate table record
Update table record
actionbypipedreamAdd a record
Add a record to the table
actionbyautomateio
Apps you need
Twilio
A cloud communication platform, which brings voice, telephony, SMS, and messaging functionality to your app
Twilio is a cloud communications API that allows developers to easily integrate SMS, Voice/Telephony capabilities into their software using their existing web languages and skills. With Twilio, companies can make global phone calls and send and receive text messages, strengthening customer relationships.
ServiceNow revolutionizes IT management through ITSM, ITOM, and ITBM. It streamlines service delivery, automates workflows, and enhances user experience with AI-powered chatbots. With ServiceNow, businesses can transform their operational IT costs into strategic investments while improving productivity by over 20%.
Pipedream
A low code integration platform for developers that allows you to connect APIs quickly
Pipedream is a low code integration platform for developers, which helps to connect APIs fast.
