Create Zendesk tickets from new RingCentral SMS messages

First, we need to connect RingCentral and Zendesk to Zapier.

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  Create Zapier account.

  Create Zapier account if you don't have one.

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  Connect RingCentral to Zapier.

  Give Zapier access to your RingCentral account, using RingCentral credentials.

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  Connect Zendesk to Zapier.

  Give Zapier access to your Zendesk account, using Zendesk credentials.

Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.

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  Set up a Trigger action for RingCentral

  Choose the following trigger: New SMS (Deprecated) (Triggers when there is a new SMS sent or received.).

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  Then set up an Action for Zendesk

  Choose this action: Create Ticket (Create a new ticket.).

• Then set up another Action for RingCentral

  Choose this action: New SMS/MMS Received (Triggers when there is a new SMS/MMS received.).

Finally, we need to test this automation and publish it.

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  Customize data flow

  Configure the data that is exchanged between RingCentral and Zendesk.

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  Test the workflow and turn it on for production use

  Test your scenario and publish to production. Now you have an automatic workflow, that will Create Zendesk tickets from new RingCentral SMS messages!