RingCentral
Zendesk Sell
zapier

An automated workflow using zapier

Connects RingCentral + Zendesk Sell

Log new Ringcentral text messages as a note in Zendesk Sell

About this workflow template

This automation scenario allows you to connect RingCentral and Zendesk Sell

It can be build using Zapier, a no-code workflow automation tool. Zapier allows you to create automated bots using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.

RingCentral and Zendesk Sell can also be integrated using automation tools other than zapier:

Diagram

Log new Ringcentral text messages as a note in Zendesk Sell
Workflow diagram: RingCentral + Zendesk Sell integration

How it works?

When this trigger fires in RingCentral

RingCentral

New SMS (Deprecated) in RingCentral

Triggers when there is a new SMS sent or received.

Then these actions happen in Zendesk Sell

Zendesk Sell

Find Contact in Zendesk Sell

Finds a contact by Contact ID, name or email address.

Zendesk Sell

Create Note in Zendesk Sell

Creates a new note for an existing lead, contact or deal.

How to set up this workflow

This guide contains information on how to set up an automatic workflow that allows to Log new Ringcentral text messages as a note in Zendesk Sell.

Part I

Configure Applications

First, we need to connect RingCentral and Zendesk Sell to Zapier.

  • Create Zapier account.

    Create Zapier account.

    Create Zapier account if you don't have one.

  • Connect RingCentral to Zapier.

    Connect RingCentral to Zapier.

    Give Zapier access to your RingCentral account, using RingCentral credentials.

  • Connect Zendesk Sell to Zapier.

    Connect Zendesk Sell to Zapier.

    Give Zapier access to your Zendesk Sell account, using Zendesk Sell credentials.

Part II

Build an integration workflow

Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.

  • Set up a Trigger action for RingCentral

    Set up a Trigger action for RingCentral

    Choose the following trigger: New SMS (Deprecated) (Triggers when there is a new SMS sent or received.).

  • Then set up an Action for Zendesk Sell

    Then set up an Action for Zendesk Sell

    Choose this action: Find Contact (Finds a contact by Contact ID, name or email address.).

  • Then set up another Action for Zendesk Sell

    Then set up another Action for Zendesk Sell

    Choose this action: Create Note (Creates a new note for an existing lead, contact or deal.).

Part III

Test and Publish

Finally, we need to test this automation and publish it.

  • Customize data flow

    Customize data flow

    Configure the data that is exchanged between RingCentral and Zendesk Sell.

  • Test the workflow and turn it on for production use

    Test the workflow and turn it on for production use

    Test your scenario and publish to production. Now you have an automatic workflow, that will Log new Ringcentral text messages as a note in Zendesk Sell!

Supported triggers and actions

  • RingCentral

    New call recording

    Triggers when a call has been recorded.

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    triggerbyzapierpipedream
  • RingCentral

    New event (instant)

    New event (instant)

    pipedream
    triggerbypipedream
  • RingCentral

    New inbound call (instant)

    New inbound call (instant)

    pipedream
    triggerbypipedream
  • RingCentral

    New inbound fax (instant)

    New inbound fax (instant)

    pipedream
    triggerbypipedream
  • RingCentral

    New inbound message event (instant)

    New inbound message event (instant)

    pipedream
    triggerbypipedream
  • RingCentral

    New inbound sms (instant)

    New inbound sms (instant)

    pipedream
    triggerbypipedream
  • Zendesk Sell

    Create lead

    Creates a new lead.

    zapierintegratelypabbly-connect
    actionbyzapierintegratelypabbly-connect
  • Zendesk Sell

    Create person

    Creates a new person.

    zapierintegrately
    actionbyzapierintegrately
  • Zendesk Sell

    Create note

    Creates a new note for an existing lead, contact or deal.

    zapierintegratelypabbly-connect
    actionbyzapierintegratelypabbly-connect
  • Zendesk Sell

    Find contact

    Finds a contact by Contact ID, name or email address.

    zapierpabbly-connect
    actionbyzapierpabbly-connect
  • Zendesk Sell

    Create deal

    Creates a new deal.

    zapierintegratelypabbly-connect
    actionbyzapierintegratelypabbly-connect
  • Zendesk Sell

    Update lead

    Updates an existing lead.

    zapierintegratelypabbly-connect
    actionbyzapierintegratelypabbly-connect

Apps you need

RingCentral

RingCentral

Contact Center as a Service

A cloud-based business communications solution that include message, video, phone, and contact center services

Zapier

Zapier

Automation Platforms

No-code automation service

Zapier simplifies busy people's lives by automating web app data transfers, reducing tedious tasks, and allowing teams to collaborate effortlessly. With over 5,000 popular apps connected, it's never been easier to streamline your workflow.