This automation scenario allows you to connect RingCentral and Zendesk Sell
It can be build using Zapier, a no-code workflow automation tool. Zapier allows you to create automated bots using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.
Categories
RingCentral and Zendesk Sell can also be integrated using automation tools other than zapier:
When this trigger fires in RingCentral
Triggers when there is a new SMS sent or received.
Then these actions happen in Zendesk Sell
Finds a contact by Contact ID, name or email address.
Creates a new note for an existing lead, contact or deal.
This guide contains information on how to set up an automatic workflow that allows to Log new Ringcentral text messages as a note in Zendesk Sell.
Part I
First, we need to connect RingCentral and Zendesk Sell to Zapier.
Create Zapier account.
Create Zapier account if you don't have one.
Connect RingCentral to Zapier.
Give Zapier access to your RingCentral account, using RingCentral credentials.
Connect Zendesk Sell to Zapier.
Give Zapier access to your Zendesk Sell account, using Zendesk Sell credentials.
Part II
Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.
Set up a Trigger action for RingCentral
Choose the following trigger: New SMS (Deprecated) (Triggers when there is a new SMS sent or received.).
Then set up an Action for Zendesk Sell
Choose this action: Find Contact (Finds a contact by Contact ID, name or email address.).
Then set up another Action for Zendesk Sell
Choose this action: Create Note (Creates a new note for an existing lead, contact or deal.).
Part III
Finally, we need to test this automation and publish it.
Customize data flow
Configure the data that is exchanged between RingCentral and Zendesk Sell.
Test the workflow and turn it on for production use
Test your scenario and publish to production. Now you have an automatic workflow, that will Log new Ringcentral text messages as a note in Zendesk Sell!
Triggers when a call has been recorded.
New event (instant)
New inbound call (instant)
New inbound fax (instant)
New inbound message event (instant)
New inbound sms (instant)
Creates a new lead.
Creates a new person.
Creates a new note for an existing lead, contact or deal.
Finds a contact by Contact ID, name or email address.
Creates a new deal.
Updates an existing lead.
A cloud-based business communications solution that include message, video, phone, and contact center services
Zendesk Sell alternatives
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