HubSpot
Zendesk
zapier

An automated workflow using zapier

Connects HubSpot + Zendesk

Update Zendesk tickets when HubSpot properties change

About this workflow template

This automation scenario allows you to connect HubSpot and Zendesk

It can be build using Zapier, a no-code workflow automation tool. Zapier allows you to create automated bots using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.

HubSpot and Zendesk can also be integrated using automation tools other than zapier:

Diagram

Update Zendesk tickets when HubSpot properties change
Workflow diagram: HubSpot + Zendesk integration

How it works?

When this trigger fires in HubSpot

HubSpot

New Contact Property Change Deprecated in HubSpot

Triggers when a specified property is provided or updated on a contact.

Then these actions happen in HubSpot and HubSpot

Zendesk

Update Ticket in Zendesk

Update an existing ticket status or add comments.

HubSpot

New Contact Property Change in HubSpot

Triggers when a specified property is provided or updated on a contact.

How to set up this workflow

This guide contains information on how to set up an automatic workflow that allows to Update Zendesk tickets when HubSpot properties change.

Part I

Configure Applications

First, we need to connect HubSpot and Zendesk to Zapier.

  • Create Zapier account.

    Create Zapier account.

    Create Zapier account if you don't have one.

  • Connect HubSpot to Zapier.

    Connect HubSpot to Zapier.

    Give Zapier access to your HubSpot account, using HubSpot credentials.

  • Connect Zendesk to Zapier.

    Connect Zendesk to Zapier.

    Give Zapier access to your Zendesk account, using Zendesk credentials.

Part II

Build an integration workflow

Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.

  • Set up a Trigger action for HubSpot

    Set up a Trigger action for HubSpot

    Choose the following trigger: New Contact Property Change Deprecated (Triggers when a specified property is provided or updated on a contact.).

  • Then set up an Action for Zendesk

    Then set up an Action for Zendesk

    Choose this action: Update Ticket (Update an existing ticket status or add comments.).

  • Then set up another Action for HubSpot

    Then set up another Action for HubSpot

    Choose this action: New Contact Property Change (Triggers when a specified property is provided or updated on a contact.).

Part III

Test and Publish

Finally, we need to test this automation and publish it.

  • Customize data flow

    Customize data flow

    Configure the data that is exchanged between HubSpot and Zendesk.

  • Test the workflow and turn it on for production use

    Test the workflow and turn it on for production use

    Test your scenario and publish to production. Now you have an automatic workflow, that will Update Zendesk tickets when HubSpot properties change!

Supported triggers and actions

  • HubSpot

    New form submission

    Triggers when a form is submitted.

    zapier
    triggerbyzapier
  • HubSpot

    New contact

    Triggers when new contact is available.

    zapierautomateio
    triggerbyzapierautomateio
  • HubSpot

    New contact in list

    Triggers when a contact is added to the specified list. _(Marketing Hub Starter plans and above)_.

    zapierautomateiopipedream
    triggerbyzapierautomateiopipedream
  • HubSpot

    New deal

    Triggers when new deal is available.

    zapier
    triggerbyzapier
  • HubSpot

    New contact property change

    Triggers when a specified property is provided or updated on a contact.

    zapier
    triggerbyzapier
  • HubSpot

    Updated deal stage

    Triggers when a deal enters a specified stage.

    zapier
    triggerbyzapier
  • Zendesk

    Create ticket

    Create a new ticket.

    zapierintegratelypabbly-connect
    actionbyzapierintegratelypabbly-connect
  • Zendesk

    Create user

    Create a new user.

    zapierintegratelypabbly-connect
    actionbyzapierintegratelypabbly-connect
  • Zendesk

    Update user

    Update an existing user.

    zapierintegratelypabbly-connect
    actionbyzapierintegratelypabbly-connect
  • Zendesk

    Update ticket

    Update an existing ticket status or add comments.

    zapierintegratelypabbly-connect
    actionbyzapierintegratelypabbly-connect
  • Zendesk

    Create a ticket

    Creates a ticket.

    integromat
    actionbyintegromat
  • Zendesk

    Add tag(s) to ticket

    Add one or more tags to an existing ticket.

    zapierpabbly-connect
    actionbyzapierpabbly-connect

Apps you need

HubSpot

HubSpot

Email Marketing

An inbound marketing, sales and customer service online platform

HubSpot provides tools for CRM, social media marketing, content management, lead generation, analytics, SEO, online chat, and customer support.

Zapier

Zapier

Automation Platforms

No-code automation service

Zapier simplifies busy people's lives by automating web app data transfers, reducing tedious tasks, and allowing teams to collaborate effortlessly. With over 5,000 popular apps connected, it's never been easier to streamline your workflow.