View new closed Intercom conversations as activities in Status Hero

First, we need to connect Intercom and Status Hero to Zapier.

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  Create Zapier account.

  Create Zapier account if you don't have one.

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  Connect Intercom to Zapier.

  Give Zapier access to your Intercom account, using Intercom credentials.

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  Connect Status Hero to Zapier.

  Give Zapier access to your Status Hero account, using Status Hero credentials.

Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.

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  Set up a Trigger action for Intercom

  Choose the following trigger: New Closed Conversation (Legacy) (Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).).

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  Then set up an Action for Status Hero

  Choose this action: Record Activity (Records an activity and adds it to the next check-in for a specific team member.).

Finally, we need to test this automation and publish it.

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  Customize data flow

  Configure the data that is exchanged between Intercom and Status Hero.

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  Test the workflow and turn it on for production use

  Test your scenario and publish to production. Now you have an automatic workflow, that will View new closed Intercom conversations as activities in Status Hero!