SamCart
Help Scout
zapier

An automated workflow using zapier

Connects SamCart + Help Scout

Add new SamCart customers to Help Scout

About this workflow template

This automation scenario allows you to connect SamCart and Help Scout

It can be build using Zapier, a no-code workflow automation tool. Zapier allows you to create automated scripts using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.

SamCart and Help Scout can also be integrated using automation tools other than zapier:

Diagram

Add new SamCart customers to Help Scout
Workflow diagram: SamCart + Help Scout integration

How it works?

When this trigger fires in SamCart

SamCart

New Order in SamCart

Triggers when a new order is made in SamCart.

Then this action happens in Help Scout

Help Scout

Create Customer in Help Scout

Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).

How to set up this workflow

This guide contains information on how to set up an automatic workflow that allows to Add new SamCart customers to Help Scout.

Part I

Configure Applications

First, we need to connect SamCart and Help Scout to Zapier.

  • Create Zapier account.

    Create Zapier account.

    Create Zapier account if you don't have one.

  • Connect SamCart to Zapier.

    Connect SamCart to Zapier.

    Give Zapier access to your SamCart account, using SamCart credentials.

  • Connect Help Scout to Zapier.

    Connect Help Scout to Zapier.

    Give Zapier access to your Help Scout account, using Help Scout credentials.

Part II

Build an integration workflow

Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.

  • Set up a Trigger action for SamCart

    Set up a Trigger action for SamCart

    Choose the following trigger: New Order (Triggers when a new order is made in SamCart.).

  • Then set up an Action for Help Scout

    Then set up an Action for Help Scout

    Choose this action: Create Customer (Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).).

Part III

Test and Publish

Finally, we need to test this automation and publish it.

  • Customize data flow

    Customize data flow

    Configure the data that is exchanged between SamCart and Help Scout.

  • Test the workflow and turn it on for production use

    Test the workflow and turn it on for production use

    Test your scenario and publish to production. Now you have an automatic workflow, that will Add new SamCart customers to Help Scout!

Supported triggers and actions

  • Help Scout

    Conversation created

    Triggers when a new conversation is created.

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    triggerbyzapieralbato
  • Help Scout

    Conversation assigned

    Triggers when a conversation is assigned to agent.

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    triggerbyzapierpabbly-connectalbato
  • Help Scout

    Tags updated

    Triggers when conversation tags are updated.

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    triggerbyzapieralbato
  • Help Scout

    Watch conversations

    Triggers when one or more of the following events occur (Conversation Agent Reply Created, Conversation Assigned, Conversation Created, Conversation Customer Reply Created, Conversation Deleted, Conversation Merged, Conversation Moved, Conversation Note Created, Status Changed in Conversation, Tags Created, Edited, Removed, or Merged in Conversation).

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    triggerbyintegromat
  • Help Scout

    New customer

    Triggers when a new customer is added.

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    triggerbyzapierautomateiopabbly-connect
  • Help Scout

    Watch customers

    Triggers when a customer is created.

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    triggerbyintegromat
  • SamCart

    New order

    Triggers when a new order is made in SamCart.

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    triggerbyzapierpabbly-connect
  • SamCart

    Prospect created

    Triggers when a Prospect entry is created.

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    triggerbyzapierpabbly-connect
  • SamCart

    New subscription cancellation

    Triggers when a subscription is cancelled.

    zapier
    triggerbyzapier
  • SamCart

    New refund

    Triggers when a refund is made in SamCart.

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    triggerbyzapierpabbly-connect
  • SamCart

    Subscription charged

    Triggers when a recurring subscription in SamCart is charged.

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    triggerbyzapierpabbly-connect
  • SamCart

    Test trigger

    Test Trigger.

    zapier
    triggerbyzapier

Apps you need

Help Scout

Help Scout

Customer Support

Web-based help desk designed for exceptional customer experience

Help Scout is a customer support platform ideal for businesses of all sizes. With a clutter-free interface, integrations, API, and a free iPhone app, Help Scout allows you to focus on delivering top-notch customer service with ease.

Zapier

Zapier

Automation Platforms

No-code automation service

Zapier simplifies busy people's lives by automating web app data transfers, reducing tedious tasks, and allowing teams to collaborate effortlessly. With over 5,000 popular apps connected, it's never been easier to streamline your workflow.