PagerDuty
New Relic Insights
zapier

An automated workflow using zapier

Connects PagerDuty + New Relic Insights

Create New Relic Insights custom events from PagerDuty incidents

About this workflow template

This automation scenario allows you to connect PagerDuty and New Relic Insights

It can be build using Zapier, a no-code workflow automation tool. Zapier allows you to create automated bots using a simple drag-and-drop interface for non-technical users. This is a ready-made scenario, but it can be customized by adding more apps, actions, filters or branches.

Diagram

Create New Relic Insights custom events from PagerDuty incidents
Workflow diagram: PagerDuty + New Relic Insights integration

How it works?

When this trigger fires in PagerDuty

PagerDuty

New or Updated Incident in PagerDuty

Triggers when new incidents are created, or when existing incidents change state.

Then this action happens in New Relic Insights

New Relic Insights

New Custom Event in New Relic Insights

Create a new custom event inside New Relic Insights for tracking.

How to set up this workflow

This guide contains information on how to set up an automatic workflow that allows to Create New Relic Insights custom events from PagerDuty incidents.

Part I

Configure Applications

First, we need to connect PagerDuty and New Relic Insights to Zapier.

  • Create Zapier account.

    Create Zapier account.

    Create Zapier account if you don't have one.

  • Connect PagerDuty to Zapier.

    Connect PagerDuty to Zapier.

    Give Zapier access to your PagerDuty account, using PagerDuty credentials.

  • Connect New Relic Insights to Zapier.

    Connect New Relic Insights to Zapier.

    Give Zapier access to your New Relic Insights account, using New Relic Insights credentials.

Part II

Build an integration workflow

Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.

  • Set up a Trigger action for PagerDuty

    Set up a Trigger action for PagerDuty

    Choose the following trigger: New or Updated Incident (Triggers when new incidents are created, or when existing incidents change state.).

  • Then set up an Action for New Relic Insights

    Then set up an Action for New Relic Insights

    Choose this action: New Custom Event (Create a new custom event inside New Relic Insights for tracking.).

Part III

Test and Publish

Finally, we need to test this automation and publish it.

  • Customize data flow

    Customize data flow

    Configure the data that is exchanged between PagerDuty and New Relic Insights.

  • Test the workflow and turn it on for production use

    Test the workflow and turn it on for production use

    Test your scenario and publish to production. Now you have an automatic workflow, that will Create New Relic Insights custom events from PagerDuty incidents!

Supported triggers and actions

  • PagerDuty

    New or updated incident

    Triggers when new incidents are created, or when existing incidents change state.

    zapierpipedream
    triggerbyzapierpipedream
  • PagerDuty

    New on-call rotation

    New on-call rotation

    pipedream
    triggerbypipedream
  • PagerDuty

    Watch incidents deprecated

    Triggers when new incidents are created, or when existing incidents change state.

    integromat
    triggerbyintegromat
  • PagerDuty

    New incident assigned to me

    Fires when a new incident gets assigned to the current user.

    ifttt
    triggerbyifttt
  • PagerDuty

    New oncall shift starts for me

    Fires when a new oncall shift starts for the current user.

    ifttt
    triggerbyifttt
  • PagerDuty

    New schedule

    Hidden trigger to power Find On Call User search.

    zapier
    triggerbyzapier
  • New Relic Insights

    New custom event

    Create a new custom event inside New Relic Insights for tracking.

    zapier
    actionbyzapier
  • New Relic Insights

    New average duration from page view

    Blah Blah

    zapier
    triggerbyzapier
  • New Relic Insights

    New custom nrql query

    Triggers when a new events occurs (resulting from a NRQL Query you provide).

    zapier
    triggerbyzapier

Apps you need

PagerDuty

PagerDuty

Developer Tools

Cloud-Based Incident Management and Monitoring Service

PagerDuty is a digital operations management platform that connects people, systems, and data into a single view for real-time action.

Zapier

Zapier

Automation Platforms

No-code automation service

Zapier simplifies busy people's lives by automating web app data transfers, reducing tedious tasks, and allowing teams to collaborate effortlessly. With over 5,000 popular apps connected, it's never been easier to streamline your workflow.