Turn new Intercom conversations into tickets on Zendesk

First, we need to connect Intercom and Zendesk to Automateio.

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  Create Automateio account.

  Create Automateio account if you don't have one.

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  Connect Intercom to Automateio.

  Give Automateio access to your Intercom account, using Intercom credentials.

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  Connect Zendesk to Automateio.

  Give Automateio access to your Zendesk account, using Zendesk credentials.

Next, we need to create a workflow automation scenario using graphical no-code web interface of Automateio.

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  Set up a Trigger action for Intercom

  Choose the following trigger: New Conversation (Triggers when a users starts a new conversation).

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  Then set up an Action for Zendesk

  Choose this action: Add a Ticket (Add a ticket.).

Finally, we need to test this automation and publish it.

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  Customize data flow

  Configure the data that is exchanged between Intercom and Zendesk.

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  Test the workflow and turn it on for production use

  Test your scenario and publish to production. Now you have an automatic workflow, that will Turn new Intercom conversations into tickets on Zendesk!