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Best Alternatives to Document360

Helpjuice
1.

Helpjuice

Cloud-Based Knowledge Management Platform

Helpjuice is the ultimate knowledge base software that simplifies customer support and team collaboration. With advanced features such as instant search, custom branding, and analytics, it's the go-to platform for over 130,000 users from top companies.

2 Common categories with Document360:

Customer SupportKnowledge Management
Help Scout
2.

Help Scout

Web-based help desk designed for exceptional customer experience

Help Scout is a customer support platform ideal for businesses of all sizes. With a clutter-free interface, integrations, API, and a free iPhone app, Help Scout allows you to focus on delivering top-notch customer service with ease.

2 Common categories with Document360:

Customer SupportKnowledge Management
Elevio
5.

Elevio

Customer Support

2 Common categories with Document360:

Customer SupportKnowledge Management
Wix Answers
6.

Wix Answers

All-in-one customer support solution with multiple support channels

Wix Answers is a comprehensive customer service software that easily supports businesses of all sizes. With built-in automations and knowledge management, support teams can scale up effectively, while providing a unified platform for all channels. Try it out now with a free trial.

2 Common categories with Document360:

Customer SupportKnowledge Management
Freshdesk
7.

Freshdesk

A customer support software for omnichannel solutions

Freshdesk is an award-winning, cloud-based helpdesk software that streamlines customer service across multiple channels, including email, phone, chat, web, and social media. Manage SLAs and automate workflows to enhance support team productivity.

3 Common categories with Document360:

Customer SupportTeam CollaborationKnowledge Management
HappyFox
9.

HappyFox

An Online help desk software and a web based support ticket system

Bitrix24
11.

Bitrix24

A Comprehensive Social Workplace Solution

Bitrix24 is an all-in-one collaboration and project management tool, offering CRM, messaging, tasking, time management, and more. Used by millions of businesses worldwide and available in 18 languages.

Zendesk
12.

Zendesk

Lightweight cloud-based help-desk solution

Freshservice
16.

Freshservice

Cloud-Based IT Service Management Tool

Freshservice is a cloud-based IT service management solution based on the ITIL framework. It provides a refreshing user experience and innovative features that streamline IT operations, including incident, problem, change, release, and asset management. Freshservice is trusted by over 40,000 customers worldwide, including Bridgestone, HP, and Panasonic, to improve their IT service delivery and operations.

2 Common categories with Document360:

Customer SupportKnowledge Management

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