Update Zendesk tickets for SurveyMonkey responses

First, we need to connect SurveyMonkey and Zendesk to Zapier.

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  Create Zapier account.

  Create Zapier account if you don't have one.

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  Connect SurveyMonkey to Zapier.

  Give Zapier access to your SurveyMonkey account, using SurveyMonkey credentials.

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  Connect Zendesk to Zapier.

  Give Zapier access to your Zendesk account, using Zendesk credentials.

Next, we need to create a workflow automation scenario using graphical no-code web interface of Zapier.

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  Set up a Trigger action for SurveyMonkey

  Choose the following trigger: New Response Notification With Answers (Triggers a notification when your survey is completed and sends the entire response. Only for SurveyMonkey annual paid users.).

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  Then set up an Action for Zendesk

  Choose this action: Update Ticket (Update an existing ticket status or add comments.).

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  Then set up another Action for SurveyMonkey

  Choose this action: New Response Notification With Answers (Legacy) (Triggers a notification when your survey is completed and sends the entire response. Only for SurveyMonkey annual paid users.The data returned from this trigger is compatible with the structure/format used in the previous integration.).

Finally, we need to test this automation and publish it.

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  Customize data flow

  Configure the data that is exchanged between SurveyMonkey and Zendesk.

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  Test the workflow and turn it on for production use

  Test your scenario and publish to production. Now you have an automatic workflow, that will Update Zendesk tickets for SurveyMonkey responses!